# 11. Why can't I access Rollercoin?

If you're having trouble accessing our website, it may be due to one of the following reasons:

1. **Your country is on the list of sanctioned countries**: As stated in our [<mark style="color:green;">Terms of Service</mark>](https://rollercoin.com/terms), we do not provide services to users in these countries. Unfortunately, we cannot offer any services to users in such regions.
2. **Your government has imposed sanctions on the website or crypto-related websites**: This often results in the "Error 1020" message. In this case, we recommend trying to access the website via a VPN or using a different internet connection (such as mobile data).

If the issue persists, please, be sure to contact our support team at [<mark style="color:green;">support@rollercoin.com</mark>](mailto:support@rollercoin.com)!


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