# 11. Why was my withdrawal cancelled?

The most common reason for a withdrawal to be canceled is that the confirmation code has expired, as it is only valid for 30 minutes. If this is the case, you can submit a withdrawal request again and confirm it using the email you will receive from [<mark style="color:green;">noreply@rollercoin.com</mark>](mailto:noreply@rollercoin.com).

If you cannot find the withdrawal confirmation email, kindly check your **SPAM** folder.

In other cases, withdrawals might be cancelled due to suspicious activity on your account or for any other reason specified in the withdrawal request.

You can contact [<mark style="color:green;">support@rollercoin.com</mark>](mailto:support@rollercoin.com) for more details regarding your withdrawal request. Be sure to provide your registration email address, in-game username, date of registration, and details regarding the withdrawal so that our support team can assist you as quickly as possible!