❗4. Why didn't my deposit arrive?
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Deposits usually arrive at your RollerCoin deposit wallet within 24 hours. The specific arrival time depends on the blockchain and how busy the website is at the moment.
First and foremost, check that the funds have been sent to the correct RollerCoin deposit address for this specific currency.
Another reason a deposit might be missing is that the network used for the transfer is not supported for certain currencies. We kindly advise you to double-check the network when making a deposit, which you can see just beneath the currency you'd like to transfer.
To find a supported network, go to the wallet page and select the currency that you’d like to transfer. The correct network will be visible just in the IMPORTANT! note.
Please be very aware that if a transaction has been sent to an incorrect address or via network not supported on our site for selected currency — there’s nothing we are able to do to recover or refund it.
If you have not received your deposit within 24 hours, please reach out to our support team at support@rollercoin.com. Kindly provide them with the transaction ID, exact amount, currency, and the network used for the deposit.
Our support team will be happy to help you with your deposit!
