# 7. Why is my power negative?

Negative power issues may occur due to a poor connection to the site, which can result in improper site functionality. This is often caused by outdated cache and cookie files preventing the site from correctly updating your account.

<figure><img src="/files/30h0z477Y9wR0yqJSEU7" alt=""><figcaption></figcaption></figure>

To resolve this issue, we recommend the following steps:

1. **Clear your browser's cache and cookie files.**
2. **Ensure that AdBlock or similar programs are disabled** on the RollerCoin page.
3. **Check for interfering browser extensions** in your browser settings and disable any that may affect RollerCoin's functionality.

After completing the above-mentioned steps, perform these ones:

* Remove all the miners from your Room and place them in your **Inventory**.
* Manually move the miners back from your **Inventory** to the **Racks** in your Room.

If the issue persists:

1. Take a screenshot of your power displayed in your Room with the Miners in your Inventory.
2. Take a screenshot of the power shown in **My Profile →** [<mark style="color:green;">**Profile Stats**</mark>](https://rollercoin.com/profile/profile-stats) with the Miners in your Inventory.

<figure><img src="/files/cj8LL3QL8IS3conSZtXn" alt=""><figcaption></figcaption></figure>

If the power remains negative, please contact [<mark style="color:green;">support@rollercoin.com</mark>](mailto:support@rollercoin.com) with a detailed explanation of your situation. Attach the screenshots in high resolution so our support team can assist you promptly.


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