# 1. Why are my Miners not working?

## Fixing The Issue

To begin mining with your Miners, you first need to place them in your Room on any Rack!

Additionally, for miners to function properly, you need to recharge them with Electricity. You can recharge electricity every 12 or more hours. Miners can be obtained through frequent giveaways, purchased on [<mark style="color:green;">the Marketplace</mark>](https://rollercoin.com/marketplace), or earned as a reward for completing levels with the [<mark style="color:green;">Season Pass</mark>](https://rollercoin.com/game/market/season-pass).

<figure><img src="/files/y9ZVRR7dIo99GM3YHjF5" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/kqbegcFVNdncxfNDe8Xt" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/wLPV5YQeT5fNf6vWiD0T" alt=""><figcaption></figcaption></figure>

If your Miners are charged with Electricity but the Power level does not seem correct, try removing them from the Racks and placing them back in your Inventory, then putting them back on the Racks. You can also try [<mark style="color:green;">clear your Internet Browser Cache</mark>](https://www.google.com/search?q=how+to+clear+internet+browser+cache).

## Contacting Support

If the incorrect power level issue persists, please contact us at [<mark style="color:green;">support@rollercoin.com</mark>](mailto:support@rollercoin.com) and provide us with a detailed description of your case and screenshots from the browser console. We will gladly assist you in resolving the issue!

Here’s how to get the screenshots of Browser Console: [<mark style="color:green;">https://support.monday.com/hc/en-us/articles/360002197259-How-to-open-the-developer-console</mark>](https://support.monday.com/hc/en-us/articles/360002197259-How-to-open-the-developer-console)


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