> For the complete documentation index, see [llms.txt](https://faq.rollercoin.com/rollercoin/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.rollercoin.com/rollercoin/rollercoin-f.a.q.-es/f.a.q./perfil/11.-por-que-no-puedo-acceder-a-rollercoin.md).

# 11. ¿Por qué no puedo acceder a Rollercoin?

Si tienes problemas para acceder a nuestro sitio web, puede deberse a una de las siguientes razones:

1. **Tu país está en la lista de países sancionados**: Según lo establecido en nuestros [<mark style="color:verde;">Términos de Servicio</mark>](https://rollercoin.com/terms), no ofrecemos servicios a usuarios de estos países. Lamentablemente, no podemos ofrecer ningún servicio a usuarios de dichas regiones.
2. **Tu gobierno ha impuesto sanciones al sitio web o a sitios web relacionados con crypto**: Esto a menudo da como resultado el mensaje "Error 1020". En este caso, recomendamos intentar acceder al sitio web mediante una VPN o usando una conexión a Internet diferente (como datos móviles).

Si el problema persiste, por favor, asegúrate de contactar con nuestro equipo de soporte en [<mark style="color:verde;">support@rollercoin.com</mark>](mailto:support@rollercoin.com)!


---

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