# Introduction ## What is Rollercoin? Rollercoin is a free-to-play crypto mining game where you can unlock new rooms, complete quests, strategically purchase high-performance miners, and build the ultimate mining farm. Feel the rush of anticipation as you compete for real crypto rewards from the dynamic reward pool. The world of crypto-mining games awaits — fortune favors the bold! {% embed url="" %} ## Video-guides on RollerCoin You can find various video-guides for RollerCoin in different languages from our content creators: * **English**: [YouTube playlist link](https://www.youtube.com/playlist?list=PLJKDTgAOB18DWbG2H9G4mA-VBzEok6APr) * **Spanish**: [YouTube playlist link](https://www.youtube.com/playlist?list=PL9hbhxSQmnDVr0_lt1aLwPFrLjK0lc_si) * **Portuguese**: [YouTube playlist link](https://www.youtube.com/@maarizap/playlists) * **Turkish**: [YouTube playlist link](https://www.youtube.com/playlist?list=PLN8m-bW8-62mJt3HmS1IJXKqtfCID0pNp) ## What can I find here? This website contains most of the Frequently Asked Questions (F.A.Q.) for Rollercoin users. You can find answers to your questions either by using the search function or by browsing the topic pages that interest you. If you cannot find an answer to your question, please contact our support team at . Make sure to include the following information: * Your registration email address * Your in-game username * Your date of registration * A short but detailed description of the problem or question * Screenshots or videos showing the issue ## [Jump right into our F.A.Q.](/rollercoin/f.a.q./basics) # About Us To stay updated on Rollercoin and be the first to know all the latest insights, follow us on social media: ### [**X** (**TWITTER)**](https://x.com/rollercoin_com) ### [**TELEGRAM**](https://t.me/RollerCoin_official) ### [**YOUTUBE**](https://www.youtube.com/channel/UCQqU59_ZGED9Hgm-SVmfisQ) ### [**DISCORD**](https://discord.com/invite/EDyWFmN) # Basics #### Welcome to RollerCoin! We’re thrilled to have you here. This F.A.Q. is designed to help you get to know the project better. On this page, you’ll find answers to questions about our basic features, such as Power, Block Rewards, Mining, Miners, RLT, the Season Pass, and more. {% content-ref url="/pages/2z4HaKXPEcdSyugl1Wnc" %} [1. What is a Rollercoin?](/rollercoin/f.a.q./basics/1.-what-is-a-rollercoin) {% endcontent-ref %} {% content-ref url="/pages/nxxiNOjapjP6JAgjwycn" %} [2. What is a Mining Power?](/rollercoin/f.a.q./basics/2.-what-is-a-mining-power) {% endcontent-ref %} {% content-ref url="/pages/a5AyOgmiyBFn20kXGyE1" %} [3. What is a Block Reward?](/rollercoin/f.a.q./basics/3.-what-is-a-block-reward) {% endcontent-ref %} {% content-ref url="/pages/VnQbZD4Ilk9ZUY3v3jLO" %} [4. How long does it take to mine a Block?](/rollercoin/f.a.q./basics/4.-how-long-does-it-take-to-mine-a-block) {% endcontent-ref %} {% content-ref url="/pages/mLbBVo4e2QZLoveEykFd" %} [5. Can I mine more than one Token?](/rollercoin/f.a.q./basics/5.-can-i-mine-more-than-one-token) {% endcontent-ref %} {% content-ref url="/pages/itUuuIBCZZ6fQuqKsZn8" %} [6. What is a Miner?](/rollercoin/f.a.q./basics/6.-what-is-a-miner) {% endcontent-ref %} {% content-ref url="/pages/9b379chHkPI6TUJIEvzb" %} [7. What is a Rack?](/rollercoin/f.a.q./basics/7.-what-is-a-rack) {% endcontent-ref %} {% content-ref url="/pages/7jrZjlCCeuCtu5NBTFCF" %} [8. How power is measured?](/rollercoin/f.a.q./basics/8.-how-power-is-measured) {% endcontent-ref %} {% content-ref url="/pages/17t9qmHNzPGuzdCNdMUW" %} [9. What is a Season Pass?](/rollercoin/f.a.q./basics/9.-what-is-a-season-pass) {% endcontent-ref %} {% content-ref url="/pages/SEz21AFZyG5YCsv7tSsg" %} [10. What is RLT?](/rollercoin/f.a.q./basics/10.-what-is-rlt) {% endcontent-ref %} {% content-ref url="/pages/EGTZxVarntoOl3Dd6rDM" %} [11. How do I keep my earnings stable?](/rollercoin/f.a.q./basics/11.-how-do-i-keep-my-earnings-stable) {% endcontent-ref %} # 1. What is a Rollercoin? RollerCoin is an online crypto mining simulator game. The core idea of the game is to distribute the Block Reward among players based on their mining power — just like real crypto mining. It is a gaming project, not an investment platform, which is why the main mechanics focus on playing games and competing with other players to gain more power! # 2. What is a Mining Power? Mining power is the amount of hash per second you have. You can temporarily increase it by playing games or permanently boost it by purchasing miners and racks, which provide a stable increase to your mining power. # 3. What is a Block Reward? The Block Reward is the number of crypto tokens distributed among all active miners within **your League** approximately every 10 minutes. Players receive their share of the Block Reward based on the mining power they have and the token to which they allocate this power. For example, if you are mining DOGE and the Block Reward is 100 DOGE, you and every other player mining DOGE **in your League** will receive a portion of that 100 DOGE based on your respective mining power. The more power you have, the larger your personal Block Reward will be — though it can never exceed the total Block Reward. # 4. How long does it take to mine a Block? The default block mining time is 10 minutes. However, just like in real mining, this time can decrease or increase depending on the pool's power. After a certain period, it will reset to 10 minutes again. For example, if today DOGE is mined in 10 minutes, but tomorrow many players decide to mine only DOGE and significantly increase its pool power, the mining time for DOGE may also increase. # 5. Can I mine more than one Token? RollerCoin allows you to mine multiple cryptocurrencies simultaneously. Depending on how you allocate your power, you can choose to mine one, two, or even all available coins at the same time! Additionally, be sure to check which tokens you can mine within your current League — while the first League allows you to mine only a few tokens, the higher Leagues unlock the ability to mine most, if not all, tokens available on RollerCoin.
# 6. What is a Miner? A Miner is a machine that provides stable, permanent power. You can obtain it from [the Store](https://rollercoin.com/game/market/miners), [the Marketplace](https://rollercoin.com/marketplace/buy), by winning [various events](https://rollercoin.com/game/market/season-pass), or even through [our social media raffles](/rollercoin/about-rollercoin/about-us#x-twitter)! # 7. What is a Rack? A Rack is a special structure where you can place your Miners. You cannot place a Miner in your Room unless you have a Rack. Therefore, you must obtain a Rack first, and then you can place miners to gain permanent power. Each shelf of a rack has a width of two cells, meaning you can place either two 1-cell Miners or one 2-cell Miner. You can obtain a Rack from [the Store](https://rollercoin.com/game/market/miners), [the Marketplace](https://rollercoin.com/marketplace/buy), by winning [various events](https://rollercoin.com/game/market/season-pass), or even through [our social media raffles](/rollercoin/about-rollercoin/about-us#x-twitter)! # 8. How power is measured? What Gh/s, Th/s, Ph/s, Eh/s, Zh/s is? Your share of the mined Block depends on your mining power, which is measured in GigaHash per second (Gh/s). Your mining power relative to the pool power (the cumulative power of all users) determines the portion of a mined Block you will receive. As your power increases, you will encounter not only Gh/s, but also Th/s, Ph/s, and beyond. The conversion between these measurements is as follows: * 1 000 Gh/s = 1 Th/s * 1 000 Th/s = 1 Ph/s * 1 000 Ph/s = 1 Eh/s * 1 000 Eh/s = 1 Zh/s # 9. What is a Season Pass? RollerCoin has Seasons — major events that typically start every \~70 days. Each Season has its own rewards and themes, along with different Season Passes: * **Free Pass** — you can get this by simply entering the [Season](https://rollercoin.com/game/market/season-pass); * **Gold Pass** — you can get this by clicking the "Activate Pass" button. * **Auto-Complete Pass** — you can get this the same way as the Gold Pass. Each of these passes offers different benefits, but all of them grant you some level of access to the Season’s rewards! # 10. What is RLT? How can I earn RLT? RLT (RollerToken) is the main in-game currency in RollerCoin, used exclusively to purchase miners and other equipment. As the primary in-game currency, RLT can be earned in nearly every section of RollerCoin. To earn RLT, you can: * Play [Games](https://rollercoin.com/game/choose_game), which have a chance to drop RLT; * Complete offers and surveys on the [Task Wall](https://rollercoin.com/taskwall); * Win RLT by sending your Hamster on an [Expedition](https://rollercoin.com/expeditions); * Complete Quests in the Daily and Weekly Quests sections, found in your [Room](https://rollercoin.com/game); * Win RLT by opening [Lootboxes](https://rollercoin.com/game/market/lootboxes); * Get RLT by selling your items on the [Marketplace](https://rollercoin.com/marketplace/sell); * Obtain RLT in various events, such as [Progression](/rollercoin/f.a.q./events/6.-what-is-a-progression-event), [Puzzle](/rollercoin/f.a.q./events/8.-what-is-a-puzzle-event), [Race](/rollercoin/f.a.q./events/9.-what-is-a-race-event), [Burning](/rollercoin/f.a.q./events/11.-what-is-a-burning-event), or [Resource Well](/rollercoin/f.a.q./events/16.-what-is-a-resource-well-event) Events. # 11. How do I keep my earnings stable? To create a stable income, we recommend you: * Increase your power, as the more power you have, the higher your income will be. * Work with your referral network — bringing in active referrals, especially many of them, can generate a great amount of income for you. * Mine not only the most popular tokens (such as DOGE, ETH, BTC, etc.), but also smaller ones (POL, SOL, TRX, XRP, etc.). * Try various tasks from the Task Wall, as some of them may offer generous rewards! # Wallet Here, you can view the list of available tokens and your balance for each one. Set up your deposit address, conduct deposit and withdrawal transactions, exchange crypto for RLT, and view your transaction history. {% content-ref url="/pages/qCpqXbpqu7YzxF6o05MZ" %} [1. How to make a deposit?](/rollercoin/f.a.q./wallet/1.-how-to-make-a-deposit) {% endcontent-ref %} {% content-ref url="/pages/erJ8yZWUR1u33RFBjWCZ" %} [2. How to purchase RLT?](/rollercoin/f.a.q./wallet/2.-how-to-purchase-rlt) {% endcontent-ref %} {% content-ref url="/pages/cL0w0BFNPSEw9igkrVuU" %} [3. How to withdraw RLT or exchange it for other tokens?](/rollercoin/f.a.q./wallet/3.-how-to-withdraw-rlt-or-exchange-it-for-other-tokens) {% endcontent-ref %} {% content-ref url="/pages/MIHnxenc9Uul7imRxBQV" %} [4. Why didn't my deposit arrive?](/rollercoin/f.a.q./wallet/4.-why-didnt-my-deposit-arrive) {% endcontent-ref %} {% content-ref url="/pages/zqmdCYAR82qAg7gsieTA" %} [5. What is the minimum deposit amount?](/rollercoin/f.a.q./wallet/5.-what-is-the-minimum-deposit-amount) {% endcontent-ref %} {% content-ref url="/pages/5Hr5BP3CGVTe1D30QIo1" %} [6. What if I transferred an insufficient amount?](/rollercoin/f.a.q./wallet/6.-what-if-i-transferred-an-insufficient-amount) {% endcontent-ref %} {% content-ref url="/pages/eSUOUGsqnKstCf1VY6il" %} [7. What to do with the wrong deposit Network?](/rollercoin/f.a.q./wallet/7.-what-to-do-with-the-wrong-deposit-network) {% endcontent-ref %} {% content-ref url="/pages/X5FYph2t1H4lNXnscX5w" %} [8. How to make a withdrawal?](/rollercoin/f.a.q./wallet/8.-how-to-make-a-withdrawal) {% endcontent-ref %} {% content-ref url="/pages/1DVj6NU318IrgPdHsok5" %} [9. How to confirm a withdrawal?](/rollercoin/f.a.q./wallet/9.-how-to-confirm-a-withdrawal) {% endcontent-ref %} {% content-ref url="/pages/kqi3CjrNoJ3orpWsgmN0" %} [10. How much time does it take for withdrawal to be processed?](/rollercoin/f.a.q./wallet/10.-how-much-time-does-it-take-for-withdrawal-to-be-processed) {% endcontent-ref %} {% content-ref url="/pages/ITdm2aHbEG6Gdu9YDHcQ" %} [11. Why was my withdrawal cancelled?](/rollercoin/f.a.q./wallet/11.-why-was-my-withdrawal-cancelled) {% endcontent-ref %} {% content-ref url="/pages/gTv2CIgFy4GHwoGZUDY1" %} [12. How to cancel my withdrawal?](/rollercoin/f.a.q./wallet/12.-how-to-cancel-my-withdrawal) {% endcontent-ref %} {% content-ref url="/pages/fIr5mutfRJWEvpWgo4Ea" %} [13. Why didn't my withdrawal arrive?](/rollercoin/f.a.q./wallet/13.-why-didnt-my-withdrawal-arrive) {% endcontent-ref %} {% content-ref url="/pages/yeCrmBQ0x81QIosNxmcu" %} [14. Why can't I make a withdrawal?](/rollercoin/f.a.q./wallet/14.-why-cant-i-make-a-withdrawal) {% endcontent-ref %} # 1. How to make a deposit? ## Making a deposit To make a deposit, please follow these steps: {% stepper %} {% step %} #### Click on the [wallet](https://rollercoin.com/wallet) button at the top right corner {% endstep %} {% step %} #### Choose the coin you want to deposit and then click on the «Deposit» button. The wallet address to send the funds to will appear. If it does not appear, click the "Generate Address" button. {% endstep %} {% step %} #### **Please, use this address to transfer your coins.** {% endstep %} {% step %} #### Copy this address and paste as a destination wallet. {% endstep %} {% step %} #### Make sure that you have copied the address correctly and pasted at the correct destination. Ensure you have chosen the **correct Network**, a sum **higher than the minimum deposit amount**, and the **correct token** to deposit! {% endstep %} {% endstepper %} After the currency arrives in your in-game wallet, you can exchange it for RLT to purchase miners and other in-game content! **Make sure to select the correct network and token, as specified in the deposit section for the currency, and copy the deposit address of your RollerCoin account.** ## Networks supported for Rollercoin deposits
List of TokensSupported Network
BTCBitcoin (BTC)
ETH & USDT & WSHIB & WPEPEEthereum (ERC-20)
BNB & BUSD & WFLOKI & TONBinance (BEP-20)
POLPolygon
LTCLitecoin (LTC)
DOGEDOGE
SOLSolana
TRXTRON
XRPXRP Ledger (XRPL)
ALGOAlgorand
{% hint style="warning" %} **It is crucial to select correct networks for each and every deposit!** {% endhint %} If an incorrect network is used, the deposit cannot be tracked, added, or refunded, as it never arrives on our website or in your wallet. This means that funds are lost if they are sent to a destination via a route we cannot access. ## Networks supported for the transactions Networks are stated in the window of a token that you’d like to deposit or withdraw. Below you may see the screenshot of how it looks in the game:
{% hint style="warning" %} **Please be aware that the blockchain has a transaction fee, which is independent of us, as we do not charge any deposit or withdrawal fees.** {% endhint %} # 2. How to purchase RLT? ## Steps to purchase RLT To purchase the RollerToken (RLT), you need to have another currency in [your wallet](https://rollercoin.com/wallet), which is located at the top right corner. {% stepper %} {% step %} #### Click on your [Wallet ](https://rollercoin.com/wallet)and the menu with all of the available currencies will appear. {% endstep %} {% step %} #### Then you can select the currency and amount of RLT that you’d like to purchase (it will be immediately counted at the same page) {% endstep %} {% step %} #### Accept the [Terms of Use](https://rollercoin.com/terms) and [Privacy Policy](https://rollercoin.com/privacy) {% endstep %} {% step %} #### Click «Buy Tokens» button, when ready! You may see then the amount of RLT bought right underneath the Buy Tokens button! {% endstep %} {% endstepper %} ## Here is an example of how it is done: {% embed url="" %} # 3. How to withdraw RLT or exchange it for other tokens? RLT (RollerToken) is an in-game token that cannot be withdrawn or exchanged for any other tokens at the moment. It cannot be used outside of the game, cannot be sold for any other currencies, and is only to be used within RollerCoin. # 4. Why didn't my deposit arrive? Deposits usually arrive at your RollerCoin deposit wallet within 24 hours. The specific arrival time depends on the blockchain and how busy the website is at the moment. * First and foremost, check that the funds have been sent to the correct RollerCoin deposit address for this specific currency. * Another reason a deposit might be missing is that the network used for the transfer is not supported for certain currencies. We kindly advise you to double-check the network when making a deposit, which you can see just beneath the currency you'd like to transfer. To find a supported network, go to the [wallet](https://rollercoin.com/wallet/btc/deposit) page and select the currency that you’d like to transfer. The correct network will be visible just in the IMPORTANT! note.
{% hint style="warning" %} **Please be very aware that if a transaction has been sent to an incorrect address or via network not supported on our site for selected currency — there’s nothing we are able to do to recover or refund it.** {% endhint %} If you have not received your deposit within 24 hours, please reach out to our support team at [support@rollercoin.com](mailto:support@rollercoin.com). Kindly provide them with the transaction ID, exact amount, currency, and the network used for the deposit. **Our support team will be happy to help you with your deposit!** # 5. What is the minimum deposit amount? When depositing funds, the minimum deposit amount can vary depending on the currency you're using. It's important to note that if you're unsure about the minimum deposit amount for a particular currency, you can always check by clicking on your [wallet ](https://rollercoin.com/wallet)and selecting the currency you want to deposit. If there is a minimum amount, it will be highlighted in white in the IMPORTANT! note. Here is an example of how it might look (be sure to check for yourself, as minimum deposit amounts change over time!):
# 6. What if I transferred an insufficient amount? If you find yourself in this situation, unfortunately, we are unable to accrue your deposit. 😥 > **But what if I deposit more tokens to meet the minimum deposit amount?** \ > **Will the sum be deposited?** We cannot combine different deposits into one. Therefore, any deposit made with a sum under the required minimum deposit amount will be rejected. {% hint style="warning" %} Please, we urge you to be more careful with both your deposits and withdrawals and to read all the information regarding minimum deposit amounts and supported networks on the wallet pages here: [https://rollercoin.com/wallet](https://rollercoin.com/wallet) {% endhint %} # 7. What to do with the wrong deposit Network? Unfortunately, there is nothing we can do from our side to assist in this case. We cannot track, refund, or accrue a transaction since it never arrives at our website due to the chosen network not being supported. To avoid any mistakes and enjoy RollerCoin to the fullest, here is the list of networks for each currency available on RollerCoin. We support the following networks: | List of Tokens | Supported Network | | :------------------------: | :---------------: | | BTC | Bitcoin (BTC) | | ETH & USDT & WSHIB & WPEPE | Ethereum (ERC-20) | | BNB & BUSD & WFLOKI & TON | Binance (BEP-20) | | POL | Polygon | | LTC | Litecoin (LTC) | | DOGE | DOGE | | SOL | Solana | | TRX | TRON | | XRP | XRP Ledger (XRPL) | | ALGO | Algorand | # 8. How to make a withdrawal? To make a withdrawal, please follow the instructions below: 1. Click on the [Wallet button](https://rollercoin.com/wallet) in the upper-right corner and [the page](https://rollercoin.com/wallet) with the list of all coins will appear. 2. Choose the coin you want to withdraw and then click on the «Withdraw» button. 3. Enter your wallet address and the amount you want to withdraw. 1. Also, enter your MEMO number, if you are withdrawing XRP. 4. Check the confirmation box and then click on the «Confirm» button. 5. Proceed with the withdrawal by clicking on the «Withdraw» button. 6. And lastly you will get a confirmation email from us ([noreply@rollercoin.com](mailto:noreply@rollercoin.com)), you will need to confirm your withdrawal by entering the confirmation code in the withdrawal confirmation window in Rollercoin.
{% hint style="success" %} **Some coins can only be mined or deposited.** If you are unable to locate a withdrawal option or open the coin tab, it means that withdrawals for that particular coin are currently unavailable. {% endhint %} # 9. How to confirm a withdrawal? To confirm a withdrawal that you have submitted, please check your inbox and find an automatic email from [noreply@rollercoin.com](mailto:noreply@rollercoin.com) with a confirmation code. Copy and paste this code into the confirmation window in RollerCoin. **If you can't find the email, don't forget to check your SPAM folder, as it might have landed there by mistake.😉** Please note that confirmation codes are valid for 30 minutes. If you haven't confirmed your withdrawal within this time, it will be canceled, and the funds will be returned shortly.
# 10. How much time does it take for withdrawal to be processed? Usually it takes up to ten (10) **business** days (two weeks) in order for withdrawal requests to be processed and released from the platform to the wallet that you have stated upon submitting a request. Circumstances that might affect the time period that it takes for the withdrawal to be processed and sent to your wallet or reflect at the stated destination might include: 1. Investigation of suspicious activity that has been noticed in your account might affect the time frame of withdrawal request. 2. Technical issues connected to the amount of requests that we receive might cause a slight delay in the time frame that it takes for the requests to be processed. 3. Internal or external issues connected to the blockchain and wallet compatibility and its relevance to our site might also affect the time frame of the withdrawal process. You may always contact [support@rollercoin.com](mailto:support@rollercoin.com) for more specific information or any other issues. Be sure to provide your registration email address, in-game username, date of registration, and details regarding the withdrawal so that our support team can assist you as quickly as possible! # 11. Why was my withdrawal cancelled? The most common reason for a withdrawal to be canceled is that the confirmation code has expired, as it is only valid for 30 minutes. If this is the case, you can submit a withdrawal request again and confirm it using the email you will receive from [noreply@rollercoin.com](mailto:noreply@rollercoin.com). If you cannot find the withdrawal confirmation email, kindly check your **SPAM** folder. In other cases, withdrawals might be cancelled due to suspicious activity on your account or for any other reason specified in the withdrawal request. You can contact [support@rollercoin.com](mailto:support@rollercoin.com) for more details regarding your withdrawal request. Be sure to provide your registration email address, in-game username, date of registration, and details regarding the withdrawal so that our support team can assist you as quickly as possible! # 12. How to cancel my withdrawal? To cancel a withdrawal you have submitted, immediately contact us at [support@rollercoin.com](mailto:support@rollercoin.com) from the email address connected to your Rollercoin account and provide the reason for cancelling the initiated withdrawal request. Please note that a withdrawal can only be cancelled if it has not been released from the site and has not been sent to the blockchain. {% hint style="danger" %} **If your transaction has already entered the blockchain, unfortunately, we won't be able to assist you with cancelling it.** {% endhint %} # 13. Why didn't my withdrawal arrive? The most common reason for the withdrawal failing to arrive at the wallet is that the incorrect destination wallet had been stated upon submitting the withdrawal request, meaning that it has been sent to the blockchain, but cannot reach the non-existing destination. Additionally, there may be some issues with your wallet, if it has any minimum deposit amounts. As the blockchain always has some kind of a fee, we would like to recommend for you to check if your wallet for the withdrawal has any minimum deposit sums, and if so, be sure to withdraw more to cover the fee! In case that you are certain that you have stated correct information upon submitting a withdrawal request, but it still does not reflect in your wallet, check the list of possible reasons for a delay [**here**](/rollercoin/f.a.q./wallet/10.-how-much-time-does-it-take-for-withdrawal-to-be-processed). # 14. Why can't I make a withdrawal? The most frequent reason for a withdrawal to be canceled is that the request was not confirmed upon submission. To confirm the request, you must enter the code sent to your email address for activation. Additionally, a withdrawal cannot be submitted if the minimum amount of currency required for the request is insufficient. If the option to withdraw a certain currency is unavailable, it means that the system for withdrawing it is in development and will be available as soon as possible. # Homepage Here you can see your Room and all the Miners and Racks you have. Check your Power and the Power of all other users. Set up your mining and recharge the Electricity! {% content-ref url="/pages/QSXqV32pRIixL5wTvYSx" %} [1. Why are my Miners not working?](/rollercoin/f.a.q./homepage/1.-why-are-my-miners-not-working) {% endcontent-ref %} {% content-ref url="/pages/zXFDbw2OSCunPltVkwvd" %} [2. Why is my Block Reward decreasing?](/rollercoin/f.a.q./homepage/2.-why-is-my-block-reward-decreasing) {% endcontent-ref %} {% content-ref url="/pages/cQDPMt8TmlYuO2SpdLxf" %} [3. How to buy more Rooms?](/rollercoin/f.a.q./homepage/3.-how-to-buy-more-rooms) {% endcontent-ref %} {% content-ref url="/pages/IepowahCNcYNysEOp5an" %} [4. Why don't I receive a Power from Games?](/rollercoin/f.a.q./homepage/4.-why-dont-i-receive-a-power-from-games) {% endcontent-ref %} {% content-ref url="/pages/fJK38Qk7MSJmR3kRWOQw" %} [5. Why does my Power decrease?](/rollercoin/f.a.q./homepage/5.-why-does-my-power-decrease) {% endcontent-ref %} {% content-ref url="/pages/hwmuQUao4NkanurumUdh" %} [6. How to mine a different Token/Coin?](/rollercoin/f.a.q./homepage/6.-how-to-mine-a-different-token-coin) {% endcontent-ref %} {% content-ref url="/pages/tl1hmc44Awuih7J6iKCe" %} [7. Why is my power negative?](/rollercoin/f.a.q./homepage/7.-why-is-my-power-negative) {% endcontent-ref %} {% content-ref url="/pages/TYW8G5FEBiW7QwzLJGoM" %} [8. I bought a new Miner, but my Bonus Power didn't increase. Why?](/rollercoin/f.a.q./homepage/8.-i-bought-a-new-miner-but-my-bonus-power-didnt-increase.-why) {% endcontent-ref %} {% content-ref url="/pages/oZKBWjfU2J3WAXvOUYdp" %} [9. Why can’t I split my Power?](/rollercoin/f.a.q./homepage/9.-why-cant-i-split-my-power) {% endcontent-ref %} {% content-ref url="/pages/1kNi5P4omgsg4jUWzwN3" %} [10. How to get more Power?](/rollercoin/f.a.q./homepage/10.-how-to-get-more-power) {% endcontent-ref %} {% content-ref url="/pages/TUzTrqzd9UBsv24NWyO7" %} [11. What is League Power?](/rollercoin/f.a.q./homepage/11.-what-is-league-power) {% endcontent-ref %} {% content-ref url="/pages/zIGImKNUNY4IFNAxD4MV" %} [12. My Block Reward is zero (0.00000), what to do?](/rollercoin/f.a.q./homepage/12.-my-block-reward-is-zero-0.00000-what-to-do) {% endcontent-ref %} {% content-ref url="/pages/KCSpVuzMklLSmfKMjdDG" %} [13. What is a Bonus Power?](/rollercoin/f.a.q./homepage/13.-what-is-a-bonus-power) {% endcontent-ref %} {% content-ref url="/pages/gMeO2yshpmzNixIJ1rcF" %} [14. How is Bonus Power counted?](/rollercoin/f.a.q./homepage/14.-how-is-bonus-power-counted) {% endcontent-ref %} {% content-ref url="/pages/zxvnbTE22Of9ZqY91AHa" %} [15. What types of the Power there are?](/rollercoin/f.a.q./homepage/15.-what-types-of-the-power-there-are) {% endcontent-ref %} {% content-ref url="/pages/bnjsjsHPN0uMnQpsNpry" %} [16. How to increase my Bonus Power?](/rollercoin/f.a.q./homepage/16.-how-to-increase-my-bonus-power) {% endcontent-ref %} {% content-ref url="/pages/udbMekzIoiO5iHjUMDbj" %} [17. Why does Block Reward generates longer than usual?](/rollercoin/f.a.q./homepage/17.-why-does-block-reward-generates-longer-than-usual) {% endcontent-ref %} {% content-ref url="/pages/YZPOuAAPrVsPN8rHCn7e" %} [18. What is the purpose of the Batteries?](/rollercoin/f.a.q./homepage/18.-what-is-the-purpose-of-the-batteries) {% endcontent-ref %} {% content-ref url="/pages/tquwogdbSD7zHsQe38LF" %} [19. Why do I need to buy batteries? Where can I buy them?](/rollercoin/f.a.q./homepage/19.-why-do-i-need-to-buy-batteries-where-can-i-buy-them) {% endcontent-ref %} {% content-ref url="/pages/vl0weBFMJ4A2P1Tur8aF" %} [20. How can I earn Batteries?](/rollercoin/f.a.q./homepage/20.-how-can-i-earn-batteries) {% endcontent-ref %} {% content-ref url="/pages/NiqnX6KPxWQKYUMaI0PH" %} [21. How to recharge electricity?](/rollercoin/f.a.q./homepage/21.-how-to-recharge-electricity) {% endcontent-ref %} {% content-ref url="/pages/U2GrAp3Aii5xW9ioXDTD" %} [22. What are The Leagues?](/rollercoin/f.a.q./homepage/22.-what-are-the-leagues) {% endcontent-ref %} {% content-ref url="/pages/2ijL4kxMCvCAJNqwKwQ6" %} [23. Service Room (0), what for?](/rollercoin/f.a.q./homepage/23.-service-room-0-what-for) {% endcontent-ref %} # 1. Why are my Miners not working? ## Fixing The Issue To begin mining with your Miners, you first need to place them in your Room on any Rack! Additionally, for miners to function properly, you need to recharge them with Electricity. You can recharge electricity every 12 or more hours. Miners can be obtained through frequent giveaways, purchased on [the Marketplace](https://rollercoin.com/marketplace), or earned as a reward for completing levels with the [Season Pass](https://rollercoin.com/game/market/season-pass).
If your Miners are charged with Electricity but the Power level does not seem correct, try removing them from the Racks and placing them back in your Inventory, then putting them back on the Racks. You can also try [clear your Internet Browser Cache](https://www.google.com/search?q=how+to+clear+internet+browser+cache). ## Contacting Support If the incorrect power level issue persists, please contact us at [support@rollercoin.com](mailto:support@rollercoin.com) and provide us with a detailed description of your case and screenshots from the browser console. We will gladly assist you in resolving the issue! Here’s how to get the screenshots of Browser Console: [https://support.monday.com/hc/en-us/articles/360002197259-How-to-open-the-developer-console](https://support.monday.com/hc/en-us/articles/360002197259-How-to-open-the-developer-console) # 2. Why is my Block Reward decreasing? Note that your reward is not only dependent on the Total Power of your League or Miners you have in your account. Rollers play mini-games and complete quests to increase their Power and reward, which is counted, summed, and then shared as the Block Reward for each player involved. If you do not keep up with the power growth, the Block Reward you receive might decrease slightly. This is because it depends not only on your power but also on the power of everyone in the League. We’ve had lots of new players join us lately, which is great news! However, because of this, everyone needs a bit more power to get the same reward. **The more power you have, the greater the reward you get!** # 3. How to buy more Rooms? Rooms are essentially the spaces where your Racks with Miners are placed. Each Room has a capacity limit that determines how many racks can be placed in it. For now, the maximum number of Rooms for one player is four (4). If you want to take your mining to the next level, you may want to consider buying more rooms in RollerCoin. Thankfully, it's a simple process. All you have to do is click on the «+» button in your Room, and you'll be on your way to expanding your space. **Having more rooms means you can mine more cryptocurrencies and earn more rewards.**
# 4. Why don't I receive a Power from Games? Keeping old data in your browser could potentially cause some problems with our website, which may affect how much power you receive from playing games. But no worries, we have some suggestions to help you out! * First, try logging out and clearing your browser's internet cache. Then, close your browser and reopen it. Make sure your browser's cookies are enabled in your settings. Finally, log back in and give it another try. * If that doesn't work, please try accessing RollerCoin on a different browser or device. * Also, let’s imagine that you played one game 7 days ago at 10:24. That means that on the 8th day, at 10:24, you will lose power from this game, regardless of whether you played the game again or not. So, you can play 100 games every day, and you will hold your power from around 700 games, since your previous games will start decreasing. Also, note that the Bonus Power you gained as a reward for games or Event Pass is temporary as well. PC Level gradually increases depending on the number of games you play daily, and higher PC Levels hold power for 3, 5, and 7 days accordingly! # 5. Why does my Power decrease? The power you gain from winning games is not permanent and lasts 24 hours by default from the moment you earn it. This means that if you played a game 24 hours ago at a certain time (e.g., 7 pm), the power earned from that game will be lost on the eighth day, regardless of whether you play the game again or not. So, even if you play 100 games every day, you will essentially hold the power from around 700 games, until your previous games start decreasing. By playing daily, you can keep your power level stable and avoid losing hash power.\ Additionally, we recommend playing twice daily — once in the morning and once in the evening! ## Still having issues? If you still think something is wrong with your power, please manually move all your miners to your Inventory and take a screenshot of the power in your Room and the power in **My Profile → Profile Stats**.
If it is negative, send at [support@rollercoin.com](mailto:support@rollercoin.com) those screenshots with all the necessary information about your case, and our support team will take care of it! # 6. How to mine a different Token/Coin? You can adjust your mining values by clicking the **"Split Power"** button in the **"My Power"** tab, located in your [RollerCoin profile](https://rollercoin.com/profile/personal-profile) just to the left of your Room.
Here, you can set the exact percentage of power you want to allocate toward mining each token. Please note that the total power percentage directed toward mining specific currencies cannot exceed **100%**.
{% hint style="warning" %} Keep in mind that any changes you make can only be adjusted again after 12 hours. {% endhint %} # 7. Why is my power negative? Negative power issues may occur due to a poor connection to the site, which can result in improper site functionality. This is often caused by outdated cache and cookie files preventing the site from correctly updating your account.
To resolve this issue, we recommend the following steps: 1. **Clear your browser's cache and cookie files.** 2. **Ensure that AdBlock or similar programs are disabled** on the RollerCoin page. 3. **Check for interfering browser extensions** in your browser settings and disable any that may affect RollerCoin's functionality. After completing the above-mentioned steps, perform these ones: * Remove all the miners from your Room and place them in your **Inventory**. * Manually move the miners back from your **Inventory** to the **Racks** in your Room. If the issue persists: 1. Take a screenshot of your power displayed in your Room with the Miners in your Inventory. 2. Take a screenshot of the power shown in **My Profile →** [**Profile Stats**](https://rollercoin.com/profile/profile-stats) with the Miners in your Inventory.
If the power remains negative, please contact [support@rollercoin.com](mailto:support@rollercoin.com) with a detailed explanation of your situation. Attach the screenshots in high resolution so our support team can assist you promptly. # 8. I bought a new Miner, but my Bonus Power didn't increase. Why? It’s important to note that **Bonus Power from identical miners does not stack**. For example: * If you own two **Armageddon miners**, each providing a **+0.75% Bonus Power**, you will not receive a cumulative bonus of **+1.5%**. Instead, the **Bonus Power remains +0.75%**. However, **Bonus Power does stack if the miners have different merge levels** (e.g., Common, Uncommon, etc.). * For instance, having a **Common Armageddon** (+0.75%) and an **Uncommon Armageddon** (+0.79%) will provide a total Bonus Power of **+1.54%**. This is why merging your miners is so important! By upgrading miners to higher merge levels, you can maximize your **Bonus Power** and earn more rewards. # 9. Why can’t I split my Power? Keep in mind that any adjustments you make to your **power split** in RollerCoin will be **locked for 12 hours**. * Once you redistribute your mining power, you **won’t be able to make further changes** until the 12-hour period has passed. * To **maximize your earnings**, carefully consider your power distribution before applying changes. If you’re still unable to adjust your power split after 12 hours, please contact our support team at [support@rollercoin.com](mailto:support@rollercoin.com). Be sure to include: 1. Screenshots showing the issue. 2. Your registration email address, in-game username and date of registration. 3. A brief description of your case. Our team will be happy to assist you! 😊 # 10. How to get more Power? In RollerCoin, there are **two types of regular power**: 1. **Temporary Power** — earned by playing mini-games or earning any Temporary Power from various events. 2. **Permanent Power** — obtained by purchasing Miners (the power amount is listed in the Miner’s description).

Power you get from playing the Games

Power you get from purchasing the Miners

Power you get from purchasing the Miners

#### Key Differences: * **Permanent Power**: A long-term investment that consistently boosts your mining power. The more Miners you acquire, the more stable power and rewards you’ll earn. * **Temporary Power**: A short-term boost to performance that can be achieved by playing Games. #### Pro Tip: To maximize your success, combine **Temporary Power** (for quick boosts) with **Permanent Power** (for steady growth). This strategy will help you dominate the Network, achieve higher rewards, and sustain your progress in the game. **Power Conversion Reference**: {% hint style="info" %} 1 Ph/s = 1 000 Th/s = 1 000 000 Gh/s {% endhint %} # 11. What is League Power? League Power, also known as the hash rate or network hash rate, refers to the total computational power being used by all miners within a blockchain network. In simple terms, it represents the total amount of power utilized to mine new blocks and validate transactions on the blockchain.
Additionally, League Power determines the difficulty of mining new blocks. As League Power increases, the difficulty also rises, making it harder for miners to successfully mine new blocks and earn rewards. This mechanism helps ensure that the rate of new block creation remains stable and predictable while preventing the network from being overwhelmed with too many new blocks too quickly. # 12. My Block Reward is zero (0.00000), what to do? When you first start playing Rollercoin, your earnings will be displayed in the default currency, typically BTC. However, if you prefer to view your earnings in a different currency, such as DOGE or ETH, you will need to manually update your wallet settings to reflect this preference. The wallet section can be found in the upper-right corner of the screen, where you can manage your earnings, withdrawals, and other financial transactions within the game.
Once you have updated your wallet settings, you will be able to see the Block Reward you have earned in the currency of your choice. {% hint style="warning" %} **Please note: if your mining power is too low, you won’t be able to see your Block Reward.** **In this case, we recommend reconsidering the coin you have chosen for mining or increasing your mining power by playing more games and acquiring more miners!** {% endhint %} # 13. What is a Bonus Power? Bonus Power in RollerCoin is an additional amount of power granted to a player beyond the power generated by their Miners and Racks. This Bonus Power is earned by collecting various miners with a Bonus Power percentage. If you already own them, you can find them in your [Collection](https://rollercoin.com/storage/collection). If you do not own a Miner with a Bonus Power percentage, you can look for them in the Marketplace, Store, or win them in different events, etc. Typically, a Bonus Power percentage on a miner looks like this:
To check your Bonus Power, simply click on «[Profile Stats](https://rollercoin.com/profile/profile-stats)» button to get to your statistics of power. Your Bonus Power will be displayed there.
# 14. How is Bonus Power counted? Bonus Power is calculated as the total percentage of bonuses from all miners with this feature. For example, if you have a DJ Roller miner with +1% Bonus Power and a Shrumee miner with +0.5% Bonus Power, your total Bonus Power percentage would be +1.5%. [Bonus you get from NFT ](/rollercoin/f.a.q./profile/7.-how-to-connect-my-nft)is also included in this calculation. #### **How Bonus Power Works:** The Bonus Power itself is a percentage of your mining power and any power earned from games. Continuing the example: * If you have a **+1.5% Bonus Power** and your **mining power is 100 Th/s**, your Bonus Power will be **1.5% of 100 Th/s**, which equals **1.5 Th/s**. * Your **Total Power** would then be: **100 Th/s (mining power) + 1.5 Th/s (Bonus Power) = 101.5 Th/s**. If you also have power from games, it will be factored into the calculation as well. For instance: * If your **mining power** is 100 Th/s, **power from games** is 50 Th/s, and your **Bonus Power percentage** is +1.5%, the calculation will be:\ **1.5% × 100 Th/s + 1.5% × 50 Th/s = 1.5 Th/s + 0.75 Th/s = 2.25 Th/s**. * Your **Total Power** will then be: **100 Th/s (mining power) + 50 Th/s (game power) + 2.25 Th/s (Bonus Power) = 152.25 Th/s**. #### **Final Formula:** $$ (Games + Miners) \* (CollectionBonus + NFTBonus) $$ {% hint style="success" %} As you see, just by having a bit more Power from the Games, you also get more Bonus Power. So, be sure to be active and play the Games to keep your Power tuned! {% endhint %} # 15. What types of the Power there are? There are 5 powers in the game that all amount to your final, Total Power: 1. **Miners**. This is the basic power from Miners that you can get. Most often, you would find this power separated from the Bonus Power percentage:
2. **Bonus Power**. This power comes from the **bonus percentages** of all miners you own. Unlike basic power, Bonus Power applies to the combined total of your mining and game power, not to the individual miner itself.
3. **Rack Bonus**. This is the additional power you receive for placing miners on racks that provide bonus percentages. It works differently from Bonus Power. * For example, if you place a miner with **100 Th/s** on a rack with a **+5% bonus**, you will gain an additional **5 Th/s**. 4. **Games**. Power earned by **playing games**. This type of power is **temporary** and lasts for **1, 3, 5, or 7 days**, depending on your PC Level. 5. **Temporary**. This is the power you obtain from **special events**, **Hamster abilities** or **drops**. Like game power, it is temporary. All these types of power are **summed up** to calculate your **Current Power**!
# 16. How to increase my Bonus Power? There are several ways to **increase your Bonus Power** in RollerCoin: 1. **Purchasing Specific Items**: * Some items, such as M**iners** or **special Racks**, provide Bonus Power when purchased. 2. **Completing Collections and Sets**: * **Collections** consist of specific items that, when completed, provide additional bonuses and rewards, including Bonus Power. * The more collections you complete, the higher your Bonus Power. 3. **Merging Existing Equipment**: * Merging miners and racks can **increase their Power output**, which boosts your overall Power and may contribute to **Bonus Power**. 4. **Participating in Events**: * RollerCoin frequently hosts **Events** where players can earn Bonus Power by achieving certain milestones or objectives. * **Events** can range from simple tasks, like playing a specific number of games, to more complex challenges that require planning and strategy. {% hint style="info" %} **Important Note**: Bonus Power is **not always guaranteed** and can vary depending on the item or activity. To maximize your Bonus Power, it's essential to develop a **well-rounded mining strategy** that includes a mix of the methods above. By combining Collections, Events, strategic purchases, and Miners' merging, you can increase your **Bonus Power** and improve your overall performance in the game. {% endhint %} # 17. Why does Block Reward generates longer than usual? In RollerCoin, the **default block mining time** is approximately **10 minutes**. This means that every \~10 minutes, a new block is generated, giving players the opportunity to earn rewards for their mining efforts. However, the **block time may vary slightly** from block to block. This system mirrors real cryptocurrency mining, where the block mining time can fluctuate depending on the overall **network hash rate**.
# 18. What is the purpose of the Batteries? **Batteries** are optional items that allow you to extend your **Electricity charge** beyond the standard **free 24-hour period**. Using Batteries is **not mandatory**, as you can recharge your Electricity daily without them. For more details, check out our **blog**: [Free Recharge Is Coming Back! Electricity System Update. - RollerCoin Blog – Our News, Updates & Manuals](https://rollercoin.com/blog/electricity-update) # 19. Why do I need to buy batteries? Where can I buy them? **Batteries** are used to extend your energy recharge for up to **3 days**. The primary way to obtain Batteries is by purchasing them on [the **Marketplace**](https://rollercoin.com/marketplace/buy).\ Additionally, Batteries can be sold under a **dedicated category** in the Marketplace, making the process more streamlined. This allows active players to act as resource suppliers for those who prefer to spend **RLT** instead of actively managing energy.
# 20. How can I earn Batteries? We also offer an additional way to earn Batteries — by **playing** [**Games**](https://rollercoin.com/game/choose_game)! Batteries can randomly drop as a reward while you play. The more games you play, the higher your chances of receiving a Battery!
# 21. How to recharge electricity? To recharge your electricity go with these steps: 1. Go to your **Homepage** and navigate to your [**Room**](https://rollercoin.com/game). 2. Check if you have **disposable Batteries** in the Power section on the Homepage. * If you don’t have any, you can **buy them on the Marketplace** or **earn them by playing Games** as a reward.
1. Hit **the Electricity button**.
**Important Notes:** * **One Battery** replenishes **three (3) bars** of the Electricity gauge, which equals **three full days of Electricity**, in addition to the **one day that is always free**. * Be careful about when and how often you use the recharge button. Only use your Batteries when your Electricity level is **drained** or **close to depletion** to avoid unnecessary waste. # 22. What are The Leagues? ## Fair Reward Pools — The Leagues The Leagues are a new feature that replace our old system, where all players competed against all the other users and often lost out on valuable rewards, especially being new to the game. **Now, users are separated into different pools, or Leagues, based on their power!** ## **How does it work?** The system is evolving from a single shared crypto pool to a structure of 15 separate Leagues, designed to create a fairer and more balanced experience for all players. This change gives newcomers and lower-power players a more equal start, allowing them to grow and compete without being overwhelmed. It also introduces a clear sense of progression, as players can advance through the Leagues by improving their performance. Overall, the new structure promotes fair competition, meaningful milestones, and a more rewarding journey for everyone. Placement into Leagues is automatic and based on each player’s **Maximum power** (the combined power of **miners, bonuses, and racks**). Each League has its own independent crypto pool with a fixed token amount and a unique selection of available tokens. ## Important to remember! * As players progress through the League system, the selection of available tokens expands. Advancing to a higher League grants access to all tokens from previous Leagues, plus new exclusive tokens. * Players can only move **up** within the League system. * If a player’s **Maximum power** decreases, they remain in their current **League** but will earn less. * Players without electricity won’t receive earnings but will **keep their League placement**. * Players can move up to the next League automatically once a day if their power exceeds that League’s threshold. * If a player’s Maximum power matches the requirements of a higher League, they will be promoted directly. For example, if a player is in League 1 but their Total Power falls within the range for League 5 during the daily evaluation, they will be reassigned straight to League 5. * **Maximum power** includes all **permanent power** sources — miners, bonuses, and rack power.\ **Temporary power** (such as games and other boosts) can increase your earnings, but it does **not** count toward advancing to the next League! * Maximum power combined with Temporary power makes up for your **Total power**! ## Here are the different Leagues
LevelLeague NameFrom Gh/sTo Gh/s
Bronze I05 000 000
Bronze II5 000 00030 000 000
Bronze III30 000 000100 000 000
Silver I100 000 000200 000 000
Silver II200 000 000500 000 000
Silver III500 000 0001 000 000 000
Gold I1 000 000 0002 000 000 000
Gold II2 000 000 0005 000 000 000
Gold III5 000 000 00015 000 000 000
Platinum I15 000 000 00050 000 000 000
Platinum II50 000 000 000100 000 000 000
Platinum III100 000 000 000200 000 000 000
Diamond I200 000 000 000400 000 000 000
Diamond II400 000 000 00010 000 000 000 000
Diamond III10 000 000 000 00050 000 000 000 000
## Summary * The League system is designed to ensure a fair gameplay experience for all RollerCoin players. * Each League has its own independent crypto pool. * Players are placed into Leagues based on their **Maximum Power** (miners, racks, and bonuses). * **Temporary Power** effects do not affect League placement. * Players can only move up in the League system. # 23. Service Room (0), what for? A room assigned the number **0** is called the **Service Room** — it is designed for placing special machines, such as the **Cooling System**, for example. Once you register, you can access this room **for free** and place a machine there, if available.\ Just make sure to click on it:
After that, you will see either an **empty Service Room** or one **filled with installed machines**.
# 24. What is a Forge? ## What is it? **The Forge** is a dedicated crafting and merging device that allows you to create, upgrade, and combine different in-game assets using recipes, materials, and parts.! It is located in your Room, which is assigned the number **0** and is called the **Service Room.** Inside the **Forge** you can: * Craft new items using recipes * Merge miners and parts into stronger versions * Track resource requirements clearly * Manage crafting and merging at the same time {% hint style="info" %} **Crafting and merging do not block each other**. While an item is being crafted, you can still merge miners or parts and keep progressing efficiently. {% endhint %} Once you register, you can access this room **for free** and place a machine there, if available.
## What are Craftings and Merges? 1. [Merge](https://rollercoin.com/game?location=forge\&group=merge) — make your items more powerful with merging! You need to have two or more identical miners/parts, some RLT, and parts of the same level to convert low-level miners into a higher-level one! Every new upgrade level brings more mining power. 1. There are 6 levels: Common, Uncommon, Rare, Epic, Legendary, and Unreal. Basic (Common) level miners can be purchased in the [Store](https://rollercoin.com/game/market). Parts for crafting have only 5 levels. 2. [Craftings](https://rollercoin.com/game?location=forge\&group=crafting) — craft new items from the old ones and make yourself any thing you like: from miners to hamsters! ## How to craft or merge? If you are wondering about how the crafting and merging actually works, you can check out these FAQ pages: {% content-ref url="/pages/C2qR1NIdWkpFZDxUqsUu" %} [4. How to merge the Miners?](/rollercoin/f.a.q./storage/4.-how-to-merge-the-miners) {% endcontent-ref %} {% content-ref url="/pages/IPWJLcTH0AhJ3OcAxiau" %} [5. How to merge the Parts?](/rollercoin/f.a.q./storage/5.-how-to-merge-the-parts) {% endcontent-ref %} {% content-ref url="/pages/GYP8LyjphEHtF30TNhta" %} [1. How Crafting works? How can I get an item from Crafting Offer?](/rollercoin/f.a.q./store/1.-how-crafting-works-how-can-i-get-an-item-from-crafting-offer) {% endcontent-ref %} ## More information on the Forge? For more information, please, be sure to read this blog-post: [**https://rollercoin.com/blog/master-the-forge**](https://rollercoin.com/blog/master-the-forge) # Games Here, you can **play mini-games** to earn power by winning them! In addition to power, you also have a chance to win **rewards** if you play long enough. {% content-ref url="/pages/CDv17uJAlV8543S6bqP7" %} [1. Why don't I receive any Power from Games?](/rollercoin/f.a.q./games/1.-why-dont-i-receive-any-power-from-games) {% endcontent-ref %} {% content-ref url="/pages/d3sXufmVVGnQsWEqQkyc" %} [2. Why my Power didn't increase after winning the Game?](/rollercoin/f.a.q./games/2.-why-my-power-didnt-increase-after-winning-the-game) {% endcontent-ref %} {% content-ref url="/pages/bAoThD0Japk3PQ79bmif" %} [3. Why does my PC level reset?](/rollercoin/f.a.q./games/3.-why-does-my-pc-level-reset) {% endcontent-ref %} {% content-ref url="/pages/VlhvVtbdNr1AuPtbnGoC" %} [4. Why did my Game level reset?](/rollercoin/f.a.q./games/4.-why-did-my-game-level-reset) {% endcontent-ref %} {% content-ref url="/pages/Z4Ne5Q83CKs5aIaDGevl" %} [5. Why do Games take so much time to load?](/rollercoin/f.a.q./games/5.-why-do-games-take-so-much-time-to-load) {% endcontent-ref %} {% content-ref url="/pages/eoBjXKaL37L123F9pJH9" %} [6. Why are my Games loading too slowly?](/rollercoin/f.a.q./games/6.-why-are-my-games-loading-too-slowly) {% endcontent-ref %} {% content-ref url="/pages/owH0NIG0LPbydledJXst" %} [7. What do I receive from Games?](/rollercoin/f.a.q./games/7.-what-do-i-receive-from-games) {% endcontent-ref %} # 1. Why don't I receive any Power from Games? Keeping old data in your browser could potentially cause issues with RollerCoin, which might affect the amount of power you receive from playing games. But don’t worry, we have a few suggestions to help you out! * First, try logging out and clearing your browser's cache. Then, close and reopen your browser. Finally, log back in and give it another try. * If that doesn't work, try accessing RollerCoin on a different browser or device. If nothing helps, please, contact our support team at [support@rollercoin.com](mailto:support@rollercoin.com). Provide your registration email, in-game username, date of registration, and a detailed description of your issue along with some screenshots or a video. # 2. Why my Power didn't increase after winning the Game? PC Level gradually increases depending on the number of games you play daily, and higher PC Levels allow you to hold power for 3, 5, or 7 days accordingly. Let’s imagine that you played 1 game 7 days ago at 10:24. This means that on the 8th day, at 10:24, you will lose power from this game, regardless of whether you play again or not. You can play 100 games every day, but you will hold power from them only for the next 7 days at most. Also, note that the bonus power you gain from games or the Event Pass is temporary as well. If you won a game and suspect it was not counted in your overall power, try the advice in the [previous question](/rollercoin/f.a.q./games/1.-why-dont-i-receive-any-power-from-games): clear your browser’s cache, try different browsers, and use Incognito Mode. If that does not help, feel free to contact our support team at [support@rollercoin.com](mailto:support@rollercoin.com) and provide your registration email, in-game username, date of registration, and a detailed description of your issue, along with some screenshots or a video! # 3. Why does my PC level reset? The PC Level resets every 24 hours. You can keep track of when the reset will happen by checking the «PC Level Reset» section, which displays the time remaining.
PC Level gradually increases depending on the number of games you play daily, and higher PC Levels allow you to hold power for 3, 5, or 7 days accordingly. You can discover the number of games you need to complete for your PC Level to upgrade right under your current PC Level.
# 4. Why did my Game level reset? The difficulty of a game decreases after a certain period of inactivity. This means that the more you play the game, the more difficult it becomes, but after a certain period, the difficulty level gradually decreases as well.
The difficulty level of the games decreases gradually, with 1 level subtracted over 12 hours. # 5. Why do Games take so much time to load? There is a cooldown that increases with the number of games you win during 24 hours. The more games you play, the longer the cooldown time between games becomes. This feature is implemented to prevent players from gaming 24/7 and serves as a gentle reminder to take a break and enjoy some fresh air — if the weather allows. ![grinning face with smiling eyes](https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/32x32/1f604.png) # 6. Why are my Games loading too slowly? * Kindly consider opening RollerCoin in a different browser. * If you notice any differences in gameplay, ensure that no third-party programs or plugins, such as AdBlock, are running on the page in your primary browser. * If no such programs or extensions are applied, the issue may stem from outdated cookie and cache files that are preventing the site from loading and refreshing correctly. We advise you to clear your browser's cache and cookies from your browser history. * You can also try using a different internet network or device to see if it resolves the issue. If these recommendations do not provide a suitable solution, please contact [support@rollercoin.com](mailto:support@rollercoin.com) and provide a detailed explanation of your case, along with screenshots, so we can assist you in resolving the issue as quickly as possible! # 7. What do I receive from Games? Playing mini-games in Rollercoin is essential for your progress! You may receive various helpful items and tokens such as: * crypto currencies (DOGE, POL, TRX, XRP, USDT) * game currencies (RLT, RST) * parts (common and uncommon) * power for 24 hours * a battery * points (which convert to Gh/s for the time you can keep your power from games) To find all the items you receive, please, look at the top of the Games page:
Additionally, playing games provides you with opportunities such as: * completing [Achievements ](/rollercoin/f.a.q./achievements/2.-what-prizes-can-i-get-with-an-achievement)and receiving rewards for them * completing Daily/Weekly quests to receive XP, RST, RLT and progressing in a Season # Task Wall Here, you can complete various tasks and surveys from different Task Providers and earn RLT in return. Additionally, you can participate in the competition by winning enough RLT to claim rewards! Please note that Task Providers are third-party organizations. If you encounter any issues, you will need to contact their support team directly. You can also find more F.A.Qs [here](https://rollercoin.com/taskwall/how-it-works). {% content-ref url="/pages/fOmAWDAa98oHElcFFhxH" %} [1. What is a Task Wall?](/rollercoin/f.a.q./task-wall/1.-what-is-a-task-wall) {% endcontent-ref %} {% content-ref url="/pages/6CDyY6zmsGBxxswITPb6" %} [2. Why didn't I receive payment for the completed task?](/rollercoin/f.a.q./task-wall/2.-why-didnt-i-receive-payment-for-the-completed-task) {% endcontent-ref %} {% content-ref url="/pages/atZKvACpZRYhrbTPxrRM" %} [3. Why is the Task Wall unavailable in my account?](/rollercoin/f.a.q./task-wall/3.-why-is-the-task-wall-unavailable-in-my-account) {% endcontent-ref %} {% content-ref url="/pages/RenKKwrt55UEuVRku94U" %} [4. Why isn’t the Task on the list?](/rollercoin/f.a.q./task-wall/4.-why-isnt-the-task-on-the-list) {% endcontent-ref %} {% content-ref url="/pages/58E1PJEnqlTwAS5QOIC1" %} [5. Error when I try to complete Tasks. What to do?](/rollercoin/f.a.q./task-wall/5.-error-when-i-try-to-complete-tasks.-what-to-do) {% endcontent-ref %} {% content-ref url="/pages/Q1tkllwWlTeGPDCX3sCO" %} [6. Why my tasks are different from my friends (rewards, types, quantities)?](/rollercoin/f.a.q./task-wall/6.-why-my-tasks-are-different-from-my-friends-rewards-types-quantities) {% endcontent-ref %} {% content-ref url="/pages/Fsv2Tzz3roBVRddVkGns" %} [7. Why don't I get any surveys?](/rollercoin/f.a.q./task-wall/7.-why-dont-i-get-any-surveys) {% endcontent-ref %} {% content-ref url="/pages/9mQA2ij2nNwdWVn8HF1X" %} [8. How to contact the Task Provider?](/rollercoin/f.a.q./task-wall/8.-how-to-contact-the-task-provider) {% endcontent-ref %} {% content-ref url="/pages/orMOXU7iJGuQwg5C2Fg1" %} [9. What is a Leaderboard and Task Wall Competition?](/rollercoin/f.a.q./task-wall/9.-what-is-a-leaderboard-and-task-wall-competition) {% endcontent-ref %} # 1. What is a Task Wall? The Task Wall is a great way to earn RLT by completing simple tasks from our partners. Complete tasks and get rewarded with RLT – smooth and easy! # 2. Why didn't I receive payment for the completed task? ## Receiving Task Wall payment Usually, it takes anywhere from seconds or hours up to thirty (30) business days for the Task Provider to grant a reward for completing the task. If you believe your reward has not been paid, the RollerCoin team can only consider tasks that are marked as "Completed" or "Rewarded" by the Task Provider. Any other status (such as “Pending,” “In Process,” “Declined,” “Cancelled,” or “Clicked”) indicates that the Task Provider is still processing your task. If the payment for a task with the "Completed" status hasn't been granted, but all of the requirements for the reward have been met, we kindly suggest contacting the customer support department of the Task Provider that provided the task and requesting additional assistance. You can find how to do it [here](/rollercoin/f.a.q./task-wall/8.-how-to-contact-the-task-provider). If the Task Provider does not respond within 30 business days or confirms the task reward, kindly contact our support team at [support@rollercoin.com](mailto:support@rollercoin.com) and provide the information requested below. To ensure that you've completed the task according to the terms and to confirm the reward amount, we will need you to submit a video recording. This will help us verify everything accurately.\ The video must begin when you enter the [Task Wall](https://rollercoin.com/taskwall) , and clearly show the offer network info, including the offer name, your ID, the missing reward, and the date of completion. As you select the Task Provider, go to the “**Rewarded/Confirmed/Credited**” section and slowly scroll through the tab so that the necessary information for each task completed and rewarded is clearly visible. **Information that should be visible in the video:** 1. Offer network info (Offer network name, user ID) 2. Offer name in the game. 3. Date of completion 4. Reward for the offer ## How to find required information for each of the Task Providers (choose the necessary)
CPX Research 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open CPX Research 3. Go to the Menu, which is located at the top left corner and shaped as three horizontal lines 4. Select “Statistics” tab 5. Scroll through the page and pause on the tasks that are marked green and show *“Rewarded”* status
Torox 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Torox 3. Press “My Activity” button 4. In the section, slowly scroll through the page, pausing on each of the tasks, so required information is clearly visible.
AdscendMedia 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open AdscendMedia 3. Click on the Support button in the top right corner. 4. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
Notik.Me 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Notik.Me 3. Click on the Earning History button in the top right corner. 4. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
Theoremreach 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Theoremreach 3. Go to the Menu, which is located at the top right corner in a shape of three horizontal lines, right next to your email or username 4. Choose “Offer History” or “Survey History“ tab 5. Slowly scroll through the page, pausing on each of the Rewarded tasks, so required information is clearly visible.
MMWall (Make Money) 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open MMWall 3. Click on the Check-mark logo in the bottom right corner. 4. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
Timewall 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Timewall 3. Go to the “My Submissions” tab, which is located at the left portion of the site, just below the Time Wall logo and “View Tasks” tabs. 4. Filter the page by setting the “Approved Campaigns” option and slowly scroll through the page, pausing on each of the tasks, so required information is clearly visible.
BitLabs 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open BitLabs 3. Click on the Menu button in the top left corner. 4. Click on the Reward History button 5. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
Lootably 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Lootably 3. Press “Support” button 4. Slowly scroll through the menu, pausing on tasks marked as *Rewarded*, so required information is clearly visible.
AdGateMedia 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open AdGateMedia 3. Open the Menu, which is located at the top left corner and shaped as three horizontal lines 4. Select “Reward Status” 5. Slowly scroll through the “Rewarded” page, pausing on each of the tasks, so required information is clearly visible.
AyetStudios 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open AyetStudios 3. Open the Menu, which is located at the top left corner and shaped as three horizontal lines 4. Select “Reward Status” and slowly scroll through the “Rewarded” tab, pausing on each of the tasks, so required information is clearly visible.
Adgem 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Adgem 3. Click on the three lines Menu, which is located near top left corner 4. Choose *“*My Offers*”* tab 5. Slowly scroll through the page, pausing on each of the tasks, so required information is clearly visible.
Adtowall 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Adtowall 3. Click on the Settings logo in the top right corner. 4. Click on the Completed Offers 5. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
Monlix 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Monlix 3. Click on the Profile logo in the top left corner. 4. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
MyChips 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open MyChips 3. Click on the My Offers button on the top of the window. 4. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
Prime Surveys 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Prime Surveys 3. Click on the Star logo in the top left corner. 4. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
Besitos 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Besitos 3. Click on the History tab.\ ![](/files/dPgrXNVIz2B2O1zqwT0Q) 4. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
Revlum 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Revlum 3. Click on the Activity tab.
4. Slowly scroll through the page, pausing on each of the Completed/Rewarded tasks, so required information is clearly visible.
# 3. Why is the Task Wall unavailable in my account? Tasks are provided by our partners for advertising purposes. The availability of tasks depends on the Task Provider’s policies, as it is up to them to decide what content to show in each region. Additionally, in some countries, various tasks on the Task Wall are unavailable due to governmental restrictions and regulations placed on cryptocurrencies and the mining process associated with them. {% hint style="warning" %} Please note that **these restrictions stem from specific policies implemented by the governments** of certain countries in relation to cryptocurrencies. This means that **we do not prevent users from participating in the Task Wall**, but, unfortunately, there is not much we can advise in this case. {% endhint %} # 4. Why isn’t the Task on the list? Tasks are provided by our partners for advertising purposes. The availability of tasks depends on the Task Provider’s policies, as it is up to them to decide what content to show in each region. Additionally, in some countries, various tasks on the Task Wall are unavailable due to governmental restrictions and regulations placed on cryptocurrencies and the mining process associated with them. {% hint style="warning" %} Please note that **these restrictions stem from specific policies implemented by the governments** of certain countries in relation to cryptocurrencies. This means that **we do not prevent users from participating in the Task Wall**, but, unfortunately, there is not much we can advise in this case. {% endhint %} Tasks might also be unavailable due to the expiration of the time limit for completing certain tasks, with new offers not being released yet. If a task was previously visible but now doesn’t appear in the menu, we advise you to clear your cache and cookie files and try entering the site again. If the issue persists, please contact our support team at [support@rollercoin.com](mailto:support@rollercoin.com) and provide them with screenshots and a detailed description of the situation so they can assist you in resolving the issue. # 5. Error when I try to complete Tasks. What to do? The error you are experiencing may be due to the use of a VPN on your device. We strongly recommend that you immediately verify if this is the case and disable your VPN to determine if it resolves the issue. Additionally, we would like to bring to your attention that using a VPN while accessing the Task Wall on our platform may result in certain Task Providers viewing this as a violation of their policies and terms of service. This could lead to you being banned from accessing their tasks. Therefore, **we advise caution when using VPNs on our platform** and **encourage you to strictly adhere to our guidelines and policies to avoid any potential negative consequences**. Finally, the issue may be due to a problem on the Task Provider's end, so **be sure to contact them for further assistance.** You may see how to contact the necessary Task Provider [here](/rollercoin/f.a.q./task-wall/8.-how-to-contact-the-task-provider). # 6. Why my tasks are different from my friends (rewards, types, quantities)? The availability of tasks on our platform is subject to the discretion and requirements of each individual advertiser, in accordance with their specific needs and goals. This means that the rewards, types, and number of tasks offered may vary considerably depending on the region and location from which you are accessing our platform. As such, we strongly recommend that you regularly check the available tasks from all advertisers in your region to ensure that you can take full advantage of the opportunities offered to you. # 7. Why don't I get any surveys? We would like to bring to your attention that the availability of tasks on our platform is entirely dependent on the discretion and specific requirements of each individual advertiser, which also applies to surveys. This allows advertisers to tailor their tasks to their specific needs and goals, helping ensure that the tasks are relevant and effective for the target audience. Consequently, it is important to note that the rewards, types, and number of tasks offered may vary significantly depending on the region and location from which you are accessing our platform. That being said, we strongly recommend that you regularly check for available tasks from all advertisers in your region to ensure that you can take full advantage of the diverse opportunities available to you. # 8. How to contact the Task Provider? While we understand your desire for us to handle communication with offerwalls on your behalf, unfortunately, we are unable to do so as it is considered fraudulent by the taskwalls. Therefore, it is necessary for you, as the user, to personally engage with them. Our role is to support you by providing guidance on how to reach out to offerwall support and the steps you should take in doing so. ## How to contact the Task Providers (choose the necessary)
CPX Research 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open CPX Research 3. Go to the Menu, which is located at the top left corner and shaped as three horizontal lines
4. Select “Help” tab 5. Scroll down and create a support ticket.
Torox 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Torox 3. Click on the My Activity tab 4. Click on the necessary task 5. Submit a Missing Reward? ticket ![](/files/Dh4xevFmE3yREUyAdnpC) Additionally, you can visit this link: [https://torox.io/faq-missing-your-reward/](https://torox.io/faq-missing-your-reward/)\ You may submit your ticket to Torox’s support team there below the questions.
AdscendMedia 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open AdscendMedia 3. Click on the Support button in the top right corner
4. Find the offer in question via your Offer History tab 5. Contact support via the “Missing Points” button on that offer.
Notik.Me You may use this webpage to contact [Notik.Me](https://notik.me/) support team: [https://notik.me/contact](https://notik.me/contact) Additionally, you may use this email address to contact the [Notik.Me](http://notik.me/)'s support team: [support@notik.me](mailto:support@notik.me).
Theoremreach 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Theoremreach 3. Go to the Menu, which is located at the top right corner in a shape of three horizontal lines, right next to your email or username
4. Choose “FAQ and Help“ tab\ ![](/files/xeVgfawLl0b1gja8hyzs) 5. Scroll down the page, where you should find a ticket form.
6. Submit it.
MMWall (Make Money) Be sure to use this email address to contact MM Wall’s support team: [mmwall@tv-two.com](mailto:mmwall@tv-two.com) Additionally, you may contact Make Money’s support team in the app itself: 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open MMWall 3. Go to the In Progress tab, which is located at the bottom in a shape of a clock.
4. Choose the task in question and click on it 5. In the upper-right corner of the task you can find the logo of a message . Click on it!
6. Submit your problem.
Time Wall 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Timewall 3. Click on the Message bubble in the bottom right corner.![](/files/uLUsQmPZXvjpfdrXxcWd) 4. Choose the issue type or submit your problem through "Send us a message" button
BitLabs To contact Bitlabs regarding an issue with an Offer hosted on their Offerwall: 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open BitLabs 3. Then open up their offerwall and and click the menu button found at the top left.\ 4. From there, go to the reward history option and scroll down to the offer you are having issues with. Click "View details" and then "Report a problem.\ ![](/files/7ZtTvjT3451i6ITHsEVy) Additionally, you may use this link to submit a ticket: [Submit a request – BitLabs](https://bitlabssupport.zendesk.com/hc/en-us/requests/new).
Lootably Be sure to use this email address to contact Lootably’s support team: [support@lootably.com](mailto:support@lootably.com). Do not forget to provide * your Lootably ID, which you can find by going to the Support and checking top of the page:\ ![](/files/3epaIwxbbVXR7z7rswdH)\
* screenshots of the completed tasks and/or the issue you are experiencing For any issues regarding Loot.tv, you can contact them via [support@loot.tv](mailto:support@loot.tv)
AdGateMedia 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open AdGateMedia 3. Go to the menu in the upper-left corner\ ![](/files/g15ulLryaLkgC6RAo5RG) 4. Click on Reward Status 5. Find your task 6. At the bottom click on "Contact" ![](/files/PZEfuYvp31EQe7Cs2FfJ) Additionally, you may use this link to submit a support ticket to AdGateMedia support team: [Submit a ticket](https://adgatemedia.com/contact/).
AyetStudios 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open AyetStudios 3. Go to the menu in the upper-left corner 4. Click on Reward Status 5. Find your task 6. At the bottom click on "Submit Support Ticket"
Additionally, you may use this link to contact Ayet’s support team: [Contact Us - ayeT-Studios](https://www.ayetstudios.com/contact-us)
Adgem Be sure to use this link to see if you can submit a ticket to Adgem support team: [Contact | AdGem](https://adgem.com/contact-us/)
Adtowall 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open Adtowall 3. Click the Settings icon at the top right\ ![](/files/nLeUouaeRKt1TuAgYhyu) 4. Navigate to "Pending Offers" to find the option to contact support for assistance. 5. Click on the "Report a problem" button and describe the issue you are experiencing.\ ![](/files/TGt6wHK3bbfWiYJz5Qf1)
Monlix Use this link to contact the Monlix support team: [Contact - Monlix](https://monlix.com/support)
MyChips 1. Go to "[All Tasks](https://rollercoin.com/taskwall/all-tasks)" and scroll down 2. Open MyChips 3. Click on the Support button in the top of the window.
4. Submit a problem in the Support column Alternatively you can contact MyChips' support team using this email address: [support@mychips.io](mailto:support@mychips.io)
Prime Surveys 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Prime Surveys 3. Click on the "**?**" logo in the top right corner.
4. Click on the Ask Question button at the bottom of the page
5. Submit your support request
Besitos 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Besitos 3. Scroll down the page and click on the "Support" button
4. Submit your support request with complete and accurate information on your situation
Revlum 1. Go to "[All Surveys](https://rollercoin.com/taskwall/all-surveys)" 2. Open Revlum 3. Find the task you are having issues with, and click to open it 4. At the bottom of the task window you will be able to click on the "Report a Problem" button to contact the Revlum's support team
# 9. What is a Leaderboard and Task Wall Competition? The Leaderboard is created for the Weekly Competitions. In these Competitions, you compete with other users, with Task Wall earnings as your points. Winning in such a Competition provides you both with TaskWall Token (TWT) & RLT rewards! You can then spend TWT for certain lootboxes in the corresponding [Store section](https://rollercoin.com/game/market/lootboxes)! Weekly Competitions run every week from Tuesday 00:00 UTC to Monday 23:59 UTC. Each 1 RLT rewarded from completed tasks will earn you 1 point on the Weekly Competition Leaderboard. Players who rank in the Top 200 at the end of the week will receive rewards in TWT & RLT based on their position on the leaderboard. You can read more about this in the F.A.Q. section on the Leaderboard page, located below the leaderboard: [Leaderboard FAQ](https://rollercoin.com/taskwall/leaderboard#:~:text=6-,FAQ%20%2D%20Task%20Wall,-Rules%20Weekly). # 10. What is a TaskWall Token (TWT)? **TaskWall Token (TWT)** or **TWCoin** is our new in-game token that you can obtain through the [Task Wall Competition](https://rollercoin.com/taskwall/leaderboard) or [Daily/Weekly Quests](https://rollercoin.com/game)!
You can use it to open Task Wall Cases, which are available on the [Lootboxes page](https://rollercoin.com/game/market/lootboxes) and the [Taskwall page](https://rollercoin.com/taskwall/lootboxes).
These special cases are packed with amazing rewards, including various miners, and can drop up to **100 USDT** or **50 TRX**! # Events Here you can engage with various events that we offer, such as the Season Event, Puzzle Event, Race Event, Burning Event, Progression Event, and others! Events feature different rewards, so be sure to check them out! {% content-ref url="/pages/ufrKFEY62Bfsztd4PtXN" %} [1. How to buy the Season Pass?](/rollercoin/f.a.q./events/1.-how-to-buy-the-season-pass) {% endcontent-ref %} {% content-ref url="/pages/7kOrQPmajUQXSfbAyFAS" %} [2. Why don’t I receive a reward from the Season Pass?](/rollercoin/f.a.q./events/2.-why-dont-i-receive-a-reward-from-the-season-pass) {% endcontent-ref %} {% content-ref url="/pages/vlJgXPSTOXlP9VbTjcNg" %} [3. Why can't I receive XP for Season Pass?](/rollercoin/f.a.q./events/3.-why-cant-i-receive-xp-for-season-pass) {% endcontent-ref %} {% content-ref url="/pages/GyZOPdqakTltXtA283w8" %} [4. Is it possible to purchase a Season Pass later?](/rollercoin/f.a.q./events/4.-is-it-possible-to-purchase-a-season-pass-later) {% endcontent-ref %} {% content-ref url="/pages/fy5TzzID3Y76PncHw9bH" %} [5. What happens after Season Pass completion?](/rollercoin/f.a.q./events/5.-what-happens-after-season-pass-completion) {% endcontent-ref %} {% content-ref url="/pages/J7RpxdRcixi25scxTpbb" %} [6. What is a Progression Event?](/rollercoin/f.a.q./events/6.-what-is-a-progression-event) {% endcontent-ref %} {% content-ref url="/pages/5RqhWjd7TxLSpV5nC4Ut" %} [7. I leveled up on progression event, but I didn't receive the reward!](/rollercoin/f.a.q./events/7.-i-leveled-up-on-progression-event-but-i-didnt-receive-the-reward) {% endcontent-ref %} {% content-ref url="/pages/XQAzqUK1ZWurjMrYsRZJ" %} [8. What is a Puzzle Event?](/rollercoin/f.a.q./events/8.-what-is-a-puzzle-event) {% endcontent-ref %} {% content-ref url="/pages/r63A9SEg7fuvsW45GNvj" %} [9. What is a Race Event?](/rollercoin/f.a.q./events/9.-what-is-a-race-event) {% endcontent-ref %} {% content-ref url="/pages/nOK5uCXc7WrTyeEnEHtt" %} [10. What happens after the Race Event's end?](/rollercoin/f.a.q./events/10.-what-happens-after-the-race-events-end) {% endcontent-ref %} {% content-ref url="/pages/0yfLQdMf9qF6RmPdNhQB" %} [11. What is a Burning Event?](/rollercoin/f.a.q./events/11.-what-is-a-burning-event) {% endcontent-ref %} {% content-ref url="/pages/SCaovrUc4BrWyttfVD14" %} [12. What happens after the Burning Event's end?](/rollercoin/f.a.q./events/12.-what-happens-after-the-burning-events-end) {% endcontent-ref %} {% content-ref url="/pages/djbANrg5iL2TuGdmiNP3" %} [13. What is an Expedition?](/rollercoin/f.a.q./events/13.-what-is-an-expedition) {% endcontent-ref %} {% content-ref url="/pages/i9AlI7aid4lZI5cCiyqt" %} [14. How does an Expedition work?](/rollercoin/f.a.q./events/14.-how-does-an-expedition-work) {% endcontent-ref %} {% content-ref url="/pages/wl84KdP3AXvvSU0hUUkL" %} [15. How to customize my Hamster?](/rollercoin/f.a.q./events/15.-how-to-customize-my-hamster) {% endcontent-ref %} {% content-ref url="/pages/MWQXrmrjj8nWFZfI1yA1" %} [16. What is a Resource Well Event?](/rollercoin/f.a.q./events/16.-what-is-a-resource-well-event) {% endcontent-ref %} {% content-ref url="/pages/WL5pB4ZFIWenJ8M4G2zb" %} [17. What is a Freon Event?](/rollercoin/f.a.q./events/17.-what-is-a-freon-event) {% endcontent-ref %} # 1. How to buy the Season Pass? If you want to purchase the Gold or Auto Complete Event Pass, you can do so by clicking on the «Events» button in the Menu on the left side of the screen. This will take you to the [Season Pass](https://rollercoin.com/game/market/season-pass) page, where you can click on the «Activate Pass» button to make your purchase.
Afterwards, you will see two options for upgrading your Season Pass: **Gold Pass** and **Auto Complete**.
If you purchase the **Gold Season Pass**, you will immediately receive all Gold rewards you have already earned by passing levels and unlock all the next rewards corresponding to your level. You can obtain these rewards by completing the following levels. Gold Pass can be used during and after the Season Pass completion. And if you upgrade to the **Auto Complete Pass**, you will receive all the rewards instantly without having to complete any tasks or levels. Auto Complete can be used **only** during the Season Pass completion, and will not work after its free completion. {% hint style="success" %} Most **eager** players can claim all Season Pass rewards **three more times**! **Each purchase gets cheaper!** {% endhint %} # 2. Why don’t I receive a reward from the Season Pass? The rewards that you receive depend on the Season Pass that you have in your account. Standard Season rewards are **Free** and are credited upon fully completing a certain level of Season Event. Meaning that you receive a reward for level 1 upon passing all the way to level 2, but you cannot claim the **Gold** rewards that are granted for passing levels, you redeem only **Free** rewards. To be able to redeem **Gold** rewards also, be sure to click on the «Activate Pass» button and buy a **Gold Pass**!
# 3. Why can't I receive XP for Season Pass? 1. Log out and clear your browser's internet cache. 2. Close the browser and reopen it. 3. Make sure cookies are allowed/enabled in your browser settings. 4. Log in and try again. 5. Ensure that browser extensions (e.g., AdBlock) that may interfere are disabled on RollerCoin and try again. 6. Try using another device and/or browser. If these steps were not helpful in your case, please contact our support team at [support@rollercoin.com](mailto:support@rollercoin.com) so they can assist you further. Be sure to provide your **registration email address**, **username**, **date of registration** and the **screenshots of the issue**! # 4. Is it possible to purchase a Season Pass later? Yes, you can purchase a Season Pass at any time during the event in RollerCoin. Be sure to follow the deadline strictly, as after the Season is finished, you will not be able to obtain the rewards.
However, the sooner you purchase the Season Pass, the more time you'll have to complete the challenges and earn rewards. If you find yourself short on time to complete levels, you have the option to purchase the Auto Complete Season Pass option! {% hint style="warning" %} Please, note that **Auto Complete Pass** is only available during the Season Pass completion and will not work after finishing the last level! {% endhint %} # 5. What happens after Season Pass completion? After completing the Season Pass you can: * Claim all rewards again by pressing the “Get all rewards again” button and purchasing all the rewards shown in the window.
* **Progress** in the *Infinity Level Pass* by **gaining XP** from Daily and Weekly Quests, and receive rewards for each new level.
Either way, you can earn even more rewards — both by purchasing and by playing! # 6. What is a Progression Event? A Progression Event on RollerCoin is an exciting opportunity for players to test their skills and earn rewards. These events typically occur once every few weeks and involve a specific set of challenges or goals that players must complete within a designated time frame. The specific challenges or goals that players must undertake during a Progression Event are typically unknown until the event begins, adding an element of mystery and excitement to the game.
Every player competes for points they receive by completing special Progression Event Quests, which can be completed multiple times. Each level in this event provides you with a special reward, and the more you progress, the more points it takes to complete a level. {% hint style="success" %} To progress faster, a multiplier can be applied! It activates automatically when you spend RLT—you get x0.1 (up to 100) for every 1 RLT you spend. But that’s only temporary. The time remaining is displayed on the timer in the "Multiplier" section. Additionally, the Multiplier feature can be changed, so be sure to check it every new Progression Event by clicking the Information Info button! {% endhint %}
# 7. I leveled up on progression event, but I didn't receive the reward! The rewards that players can earn during a Progression Event are somewhat unknown, as the exact number of levels and rewards available are typically not disclosed ahead of time. However, players can always see the main prize they will be working towards in the upper right corner of the game screen, along with the prize for the current level. The main prize is usually a unique and highly coveted machine that can only be acquired by participating in the dedicated Progression Event. If you believe you did not receive the reward, be sure to clear your browser's internet cache and try using Incognito Mode. If this does not help, please, contact the support team at [support@rollercoin.com](mailto:support@rollercoin.com) with your registration email address, username, date of registration, screenshots of the problem, and a detailed description! # 8. What is a Puzzle Event? {% hint style="info" %} Complete tasks and earn rewards! Each completed task will grant you a random reward. Completing tasks also fills the progression bar. All tasks hold equal value, earning you 1 point each. The progression bar is divided into several levels, and upon reaching each level, you will receive a reward. {% endhint %} The Puzzle Event involves completing certain tasks to open random puzzle pieces in a large puzzle. Completing all or nearly all tasks will grant you all the puzzle pieces, which come with rewards, as well as a complete puzzle picture. However, the rewards from puzzle pieces aren't the only ones you can earn in this event! \ There is also a progression bar at the top of the Puzzle Event page, where you can see how many tasks you’ve completed, how many are left, and what additional rewards you’ll earn along the way. Typically, Puzzle Events feature 12 to 16 tasks, with rewards given at certain milestones (for example, there may be rewards for completing 4, 8, 12, and 16 tasks). As you complete each milestone, you'll receive valuable Miners or Racks!
In this way, you earn rewards both from the progression bar and the puzzle pieces by completing the tasks on your left! # 9. What is a Race Event? The **Race Event** is a fast-paced tournament (usually lasting 24 hours) where players hustle to rack up points over a short period. Why? To snag those juicy top spots and the sweet loot that comes with them 🤑
### Qualification Round Once you're in, it's game on. You’ll be thrown into a room with other players — think of it as your battleground. Your mission is to outscore everyone by completing tasks that earn you points.\ These tasks change with each tournament, keeping you on your toes. More points mean a higher rank, and a higher rank means better loot. It’s as simple as that.\ And don’t worry about competing against the whole world; you’re only facing off against the players in your room. Before you even think about the main event, though, you’ve got to prove you’re worthy. You need to complete a specific action to earn your ticket to the big league. It’s like the bouncer at the club checking your ID. # 10. What happens after the Race Event's end? Rewards are finalized and distributed to the winners based on their rank. You have 90 days to claim your rewards after the race ends, or they will expire without compensation. You’ll receive a pop-up with the results and all the important details: * **Your Spot** — where you landed in the mix. * **Your Loot** — what you won. If you scored some prizes, hit **«Claim»** to grab them. If not, just click the **«Ok»** button to close the window.\ This pop-up will appear the first time you log in after the tournament ends and will keep showing up until you hit **«Claim»** to snag your rewards. # 11. What is a Burning Event? The **Burning Event** gives you the option to burn your Racks and Miners for Event Coins (ECoins). You can use these ECoins to buy loot boxes with Miners, purchase certain items, or unlock specific rewards shown on the progression bar at the top of the Event page.
For each milestone of earned points, you can receive rewards from the progression bar.\ Each burning lasts for about an hour, two hours, or more. Be sure to check the F.A.Q. section of this event for more details before burning. {% hint style="info" %} The items and currencies you burn cannot be retrieved after the process is done. So be sure to check if you want to burn selected items or not before doing so. {% endhint %} Each Miner is burned for ECoins, with the amount calculated based on the item’s power and/or bonus power. Each Rack is burned for ECoins, with the amount calculated based on the item’s cell number and/or bonus percentage. Once you’ve started the burning process, you can instantly finish it by paying a certain amount of RLT. # 12. What happens after the Burning Event's end? At the end of the **Burning Event**, all Event Coins (ECoins) and progression points will be reset to zero. If you haven't pressed the button to claim your burning rewards by the event’s conclusion, those rewards will also be reset to zero. Any items still in the process of burning will be permanently destroyed. **Make sure to complete your burning process before the event ends and claim your rewards as soon as possible!**\ If you're running out of time, **you can speed up the process by paying a certain amount of RLT.** # 13. What is an Expedition? In **Expeditions**, you can send your Hamsters on exciting journeys! Each Expedition has its own **Duration** (how long it takes), **Difficulty** (the chance of the Hamster dying), **Reward Value** (the value of the rewards you receive), and **Reward Amount** (how many rewards you get).
Choose your best Hamster and send them out to earn rewards! To receive a Hamster, make sure to get it through the **Season Pass**.
Hamsters gain experience during Expeditions. With each level-up, they earn a skill point that you can use to upgrade them as you wish! However, after each Expedition, Hamsters need to rest. If an Expedition fails, the rest time doubles.
Once the Expedition is complete, you’ll receive your rewards. The harder the Expedition, the better the rewards! {% hint style="info" %} For more details, check out [the next question](/rollercoin/f.a.q./events/14.-how-does-an-expedition-work)! {% endhint %} # 14. How does an Expedition work? ## How to get Hamsters? By default, players don't have any Hamsters for expeditions. However, you can get them from various sources: the [Season Pass](https://rollercoin.com/game/market/season-pass), [sales](https://rollercoin.com/game/market/sales) (if active), various events, and more. Don’t miss out on the news!\ \ Once you get a Hamster, it’s yours to keep. ## Stats and Upgrading Every Hamster has a set of stats: 3 basic ones and one extra. The basic stats influence expedition performance: overall success and rewards gained. The extra stat works as a modifier.\ \ You can improve these stats: each time your Hamster levels up, you get 1 point to allocate however you like.\ \ Your Hamster levels up by earning experience from completing expeditions. ## How does Expedition outcomes work? It’s built from three clear components: * **Basic Chance** (based on stats) * **Difficulty Influence** (based on Expedition difficulty) * **Ability Influence** (from Hamsters) Together, they form the final result. ### Basic Chance Your base survival chance is directly tied to your Hamster’s stats sum: * Every Hamster starts with a **minimum of 20% survival chance** * Higher total stats significantly increase your chances For example, a Hamster with a sum of stats at 50 gets 20% survival chance, while at 100 it becomes 25%, at 150 — 33%, and at 300 it is 90% of survival chance! ### Difficulty Influence * Lower difficulty → increases your chance * Higher difficulty → reduces it The influence ranges from **+5% on easiest Expeditions** (Difficulty: 1) to **-5% on hardest Expeditions** (Difficulty: 10) ### Ability Influence Abilities that grant **Survive Chance** are applied directly to the final result. For example, Guile with maximum sum of stats of 149 gets 33% of survival chance, and with his ability bonus of +5% of survival it is now 38%. ### More info To get more details, please, be sure to read the Blog post about Survival Chance and Expedition changes: [**Blog Post Link**](https://rollercoin.com/blog/dev-diaries-vol18) ## Choosing an Expedition Before starting an expedition, you can choose which scenario your Hamster will take on. Choose wisely! **You can only send one hamster to one expedition at a time, and once it starts, it cannot be cancelled**!\ \ Expeditions vary in duration, difficulty, and rewards. The harder the adventure, the better the reward!\ \ Some rewards require your Hamster to have a specific stat. If your Hamster doesn’t meet the requirement, that reward won’t be possible to get.
If your Hamster gets unlucky, they’ll fail the expedition. In that case, they’ll receive fewer rewards, and the rewards can only be collected by paying a ransom. After a failed expedition, the Hamster will need twice as much time to heal and rest. ## What Does Each Expedition Attribute Mean? Every expedition has several attributes: * **Duration:** How many hours the expedition will take. * **Difficulty:** The difficulty rating. The higher the rating, the lower the chances of your Hamster completing the expedition successfully. * **Rewards Value:** An estimate of the average value of the rewards you might get from the expedition. * **Rewards Amount:** An estimate of the average number of rewards you might get from the expedition. ## Why Do Expeditions Fail? During an expedition, the Hamster faces many challenges and trials, and each of its skills is put to the test. Health and Luck are the most frequently tested attributes—these are the most crucial for survival during an expedition.\ \ The longer the expedition and the more expeditions a Hamster has been on, the harder it becomes for them! ## How Does Hamster XP Progress Work? Each Hamster has their own XP progression. The higher the level, the more XP is needed to level up. For example, level 2 requires 25 XP, while level 20 requires 1,000 XP.\ \ The amount of XP earned depends on the duration of the expedition. For a 12-hour expedition, a Hamster earns roughly 500 XP. ## Resting After every expedition, a Hamster needs to rest. If the expedition was successful, rest time is 24 hours, regardless of how long the expedition itself was. If the Hamster failed, rest time doubles to 48 hours.\ \ If the Hamster has an extra attribute called Relax Time, rest time is reduced by the specified percentage.\ \ Remember, while one Hamster is resting, others can still go on expeditions! # 15. How to customize my Hamster? Want to see your favorite Hamster heading out on Expeditions with a custom name or wearing your favorite skin? You can do that in RollerCoin! #### Changing the Hamster’s skin: 1. Go to your [Hamsters page](https://rollercoin.com/expeditions/hamsters) 2. Select the Hamster you want to customize (except Birthday Jack and Birthday Bob). 3. Once your Hamster reaches Level 10, you can unlock and apply skins. 4. Choose the skin you want and click the "Apply Skin" checkbox to activate it! {% hint style="info" %} New skins become available approximately every 10 levels as your Hamster progresses. {% endhint %}
#### Changing the Hamster’s name: 1. Go to your [Hamsters page](https://rollercoin.com/expeditions/hamsters) 2. Select the Hamster you want to rename. 3. Click the edit button next to the Hamster's current name. 4. Enter a new name according to the rules shown in the pop-up window. 5. Click "Save"!
# 16. What is a Resource Well Event? ## What exactly is the Resource Well? It's an event where you can burn not only your Miners and Racks but also Batteries, crypto tokens, and in-game currency for great rewards!
## How does Resource Well works? Burn items and currency to earn points. Your points fill up a progression made up of stages — each stage brings a reward. Complete all stages to claim the final prize. The fastest players receive a boosted reward.
## What is a boosted reward? The first players to finish the event receive an upgraded reward. Everyone else still gets a prize — just a bit less fancy. ## How are points awarded? Burn items or currency to earn points. The more valuable the item, the more points you get. Some items have unique values, which are displayed in the burn window. ## What items can I burn in the Resource Well? Almost everything can be burned: Miners, Racks, Parts, Batteries, and even currencies — both in-game currencies such as RLT and RST, and cryptocurrencies available on RollerCoin. Items are burned one by one. For currencies, the minimum burn amount is 0.01 USDT. {% hint style="info" %} The items and currencies you burn cannot be retrieved after the process is done. So be sure to check if you want to burn selected items or not before doing so. {% endhint %} ## Are there any limits? Some item categories have burn limits. You can’t earn more points from that category once the limit is reached. ## What happens if I exceed the Resource Well burning limit? Extra points carry over to the next stage, so you can complete multiple stages at once. However, if you burn more than the total event requires, the excess is lost with no compensation. # 17. What is a Freon Event? **Freon** is a mechanic that can massively improve your bonus power. Depending on your upgrades, and hamster parameters, this system can push your global bonus **up to 6500% across all rooms**. **With this feature, Hamsters can do more than go on Expeditions.** They can work inside the **Service Room**. Assign them to the new **Cooling System** and activate a temporary power boost that amplifies your entire setup. This is a limited time event built around pure, scalable power. You collect Freon, upgrade the system, and decide how far you want to push your global % bonus. ## How it works? At its core, **Freon is a special event resource** that you pour into the **Cooling System** to get a global % bonus on all your rooms. The maximum bonus from Freon (not all Cooling Station) is 5000%. This requires 500 000 Freon in total. {% hint style="info" %} Every **100 Freon** stored inside the Cooling System tank gives **1% bonus** to your total mining power by default. {% endhint %} By upgrading the **Freon Loading Efficiency module**, you improve this conversion rate. At max level, the same 100 Freon can count for much more, reaching **up to 10% bonus per 100 Freon**. Also, over time, a small portion of the Freon in your tank naturally evaporates, slightly reducing your bonus. These leaks happen only once every few hours. Still, you can upgrade your modules to **slow leaks down** and **reduce the amount lost**.
## How to get Freon? During the event, you collect Freon from several activities in the game, mainly: * **Exchanging crypto to RLT**: every time you convert crypto to RLT while Freon is active, you get Freon as a bonus, similar to cashback. * **Shop bundles and offers**: some event bundles in the Store will include Freon as an item. * **Lootboxes**: specific lootboxes can drop Freon as part of their reward pool.
## How to use Freon? Freon you earn goes first into a separate **Freon balance**, displayed on the Freon event screen. From there, **you choose when to transfer it into the Cooling System tank**. Inside the Service Room, on the Freon interface, you simply press the **Fill** button. When you do this, the game: * takes Freon directly from your Freon balance * moves **as much as possible** into the Cooling System tank, up to your current Freon limit * keeps any extra Freon safely in your balance for later use This keeps the process simple: **you collect Freon, press one button, and the system automatically fills itself with the maximum it can handle.**
## Hamsters in Freon You can turn your hamsters into temporary power boosters. After unlocking duty slots through the Hamster Slots module, you can assign them to work inside the Cooling System. While on duty, the hamster gives you an extra global % bonus based on its **base stats only**. **Abilities do not affect duty performance**. Here’s how the bonus is calculated: * Add the hamster’s base stats * Multiply that total by your Hamster Parameter Efficiency module {% hint style="info" %} At the maximum, every **1 point of Hamster parameters** gives **2% bonus** to your total mining power by default. {% endhint %} For example, **Uncle Hamster** in Maximum Upgrade: * Health 85 + Strength 85 + Luck 30 = **200 total stats** * **200 stat points in total**. With the maximum upgrade, this Hamster grants a **200 x 2** = **400 % bonus** while on duty. If you want to push your final % bonus above the Freon cap, **hamsters are essential**. When you place a hamster in a duty slot, it stays there for several hours. Duty is **always successful**. There’s no chance to fail or lose rewards. When duty ends, the hamster must rest, just like after a successful expedition. During duty, the hamster also charges its Ultimate Ability every hour.
## Cooling System Upgrades The **Cooling System** is the heart of the Freon event. It lives inside the Service Room and determines **how much Freon you can store, how strong your bonus becomes, and how efficiently the whole mechanic runs**. The system has **4 levels**, and each new level dramatically increases your Freon capacity and maximum possible % bonus.
Cooling System LevelFreon LimitMax Bonus
Level 15,000 Freon50%
Level 250,000 Freon500%
Level 3150,000 Freon1500%
Level 4500,000 Freon5000%
You don’t level it up directly. Instead, **you upgrade modules**, and each **module adds points that raise the overall level**. ## Cooling System Modules Each module has **4 levels**, each upgrade costs **RLT**, and each one directly affects how Freon works or how hamsters perform inside the system. As you upgrade modules, your **Cooling System automatically levels up**, unlocking higher Freon capacity and much bigger global % bonuses. Below is what each module does: * **Ham Platforms**. Unlocks up to 3 duty slots. Without upgrading this module, hamsters cannot enter the Cooling System. * **Ham Efficiency**. Multiplies the hamster stats that count toward your bonus. Higher levels = much stronger hamster contributions. * **Duty Time**. Increases how long each hamster stays on duty. Longer duty = longer bonus before they rest. * **Freon Leak Amount**. Reduces the % of Freon lost during each leak cycle. * **Freon Leak Time**. Controls how often leaks occur. Higher levels = fewer leak events. * **Freon Efficiency**. Makes each 100 Freon more valuable. At max level, 100 Freon can give up to 1.1% instead of 1%. {% hint style="info" %} This is where strategy comes in: **You choose whether to focus on efficiency, leak control, hamster power, or raw capacity**. {% endhint %} Each module also gains specific stats as you upgrade it:
ModuleLvl 1 (base)Lvl 2Lvl 3Lvl 4
Ham Platforms0123
Ham Efficiencyx0.25x1x1.5x2
Duty Time6 hours12 hours18 hours24 hours
Freon Leak Amount-5%/round-4%/round-3%/round-2%/round
Freon Leak Time6 hours12 hours18 hours24 hours
Freon Efficiency–+2.5%+5%+10%
## Important Details to Know * **Freon bonuses do not affect league progression**. They increase your earnings, not league rank. * **The mechanic is available for a limited time only**. When the event ends, the Cooling System, Freon currency and all bonuses are removed. * Once Freon is injected into the Cooling System, it cannot be withdrawn or undone. * Stored Freon slowly leaks over time. **Upgrades can reduce how often leaks happen and how much is lost**. * Hamsters assigned to the Cooling System are locked during duty and cannot be used in Expeditions. * After duty ends, hamsters must rest, just like after a successful Expedition. * Only base hamster stats are used during duty. **Ultimate Abilities do not affect performance**. * Hamsters still gain XP and charge their Ultimate Ability while working. * Freon is not tradable and cannot be sold or transferred. # Store Here you can purchase basic things that you need to start playing the game. Additionally, you can open lootboxes, purchase craftings and obtain some cosmetics! {% content-ref url="/pages/GYP8LyjphEHtF30TNhta" %} [1. How Crafting works? How can I get an item from Crafting Offer?](/rollercoin/f.a.q./store/1.-how-crafting-works-how-can-i-get-an-item-from-crafting-offer) {% endcontent-ref %} {% content-ref url="/pages/pqrbovuxxhQ5cAiEIi7i" %} [2. What is a Popular section?](/rollercoin/f.a.q./store/2.-what-is-a-popular-section) {% endcontent-ref %} {% content-ref url="/pages/0AKSIzf46bUxCZfhXhc1" %} [3. What is RST and the Season Store?](/rollercoin/f.a.q./store/3.-what-is-rst-and-the-season-store) {% endcontent-ref %} {% content-ref url="/pages/lgGYiSikfVU44l1F59q6" %} [4. How do I buy an item?](/rollercoin/f.a.q./store/4.-how-do-i-buy-an-item) {% endcontent-ref %} {% content-ref url="/pages/bejRIjxM2FthsFWYZmYC" %} [5. I bought the miner, but cannot install it!](/rollercoin/f.a.q./store/5.-i-bought-the-miner-but-cannot-install-it) {% endcontent-ref %} {% content-ref url="/pages/xvQPXjA5uf2H01dslaXR" %} [6. Why have I not got my epic/rare components from opening a Common Case?](/rollercoin/f.a.q./store/6.-why-have-i-not-got-my-epic-rare-components-from-opening-a-common-case) {% endcontent-ref %} {% content-ref url="/pages/iWE8OyWZPcNnywAXzSds" %} [7. Why do I need parts? How can I use parts?](/rollercoin/f.a.q./store/7.-why-do-i-need-parts-how-can-i-use-parts) {% endcontent-ref %} {% content-ref url="/pages/WVQ4d2IibFdtvhFWUAbk" %} [8. Where can I apply my avatar and Room cosmetics?](/rollercoin/f.a.q./store/8.-where-can-i-apply-my-avatar-and-room-cosmetics) {% endcontent-ref %} {% content-ref url="/pages/GdrGs1TL3XUdX0zfABcX" %} [9. What are the Lootboxes and how do they work?](/rollercoin/f.a.q./store/9.-what-are-the-lootboxes-and-how-do-they-work) {% endcontent-ref %} # 1. How Crafting works? How can I get an item from Crafting Offer? ## How Crafting works? Every action inside the Forge is recipe-based. When you select a recipe, you will see: * Required components and materials * Required RLT * Crafting duration * Your available resources displayed clearly If you do not have enough resources, missing requirements are highlighted so there is no guesswork. You can queue multiple crafts of the same recipe in sequence, up to x99, as long as you have the resources. Also, **every month the recipes are updated**. {% hint style="info" %} **Important rule to remember: The Forge can run only one active crafting process at a time.** {% endhint %}
## How can I get an item from Crafting Offer? In the limited Crafting Offers, each miner has a designated timer that counts down until the crafting is completed. Once the timer has elapsed, your machine will be eligible for your to claim it. If you missed the chance to claim it before the Crafting ended, be sure to claim it now in the Forge by clicking on any item and claiming the item you began crafting. Here's how it looks when it is still in the progress of being crafted:
And here's how it looks when it is fully crafted and ready to be claimed:
{% hint style="success" %} **If you do not want to wait — you can always pay some RLT to achieve the miner instantly!** {% endhint %} # 2. What is a Popular section? This section showcases all the current Sales and Bundles available. Bundles are sets of items you can purchase for RLT, offering great value for players. They are especially helpful for newcomers, providing a lot of items at a relatively low price!
# 3. What is RST and the Season Store? RST is a seasonal token earned by completing daily and weekly tasks, as well as by achieving milestones in events. You can use RST to buy valuable items such as lootboxes, miners, and cosmetics from the season store, which is updated every season with new items.
{% hint style="warning" %} However, RST has a limited lifespan and **expires at the end of each season**. Therefore, it’s important to spend your RST before the season ends to make the most of your rewards. {% endhint %} # 4. How do I buy an item? That’s a piece of cake! Just choose the item you want to buy, click «Buy», and then confirm.
If you have insufficient funds, don’t worry! You can deposit the amount you need right away. Just click on the «Go To Wallet» button and either deposit the needed currency or buy more RLT!
In both scenarios, your item will appear in your storage. You can place it in your room by clicking «Edit» and going through your Inventory. # 5. I bought the miner, but cannot install it! Be sure to check if you have racks and enough space for them. If not, you have a couple of options available. One option is to head to the store and visit the "Racks" section to purchase a brand new, shiny one that meets your needs.
Alternatively, you can use the Marketplace to see what the community has to offer. You may even come across some truly unique and rare pieces there. To access it, go to the Menu on the left side of your screen and click on the Marketplace button.
# 6. Why have I not got my epic/rare components from opening a Common Case? This case consists solely of parts that are classified as **Common**. The color of the parts in the case indicates their quantity, not their rarity or epic level.
# 7. Why do I need parts? How can I use parts? To improve the effectiveness of your miner without breaking the bank, you will need certain components for crafting and merging. This is essentially the key to obtaining a more powerful miner at a reduced cost. There are 5 tiers of rarity for the parts:
You can earn them as rewards by playing mini-games, or obtain them by opening common parts cases from the [**Season Store**](https://rollercoin.com/game/market/season-pass). Alternatively, you can purchase the parts you need from the [**Marketplace**](https://rollercoin.com/marketplace). It's important to keep in mind that crafting can be a very rewarding option as well. By crafting, you can potentially obtain a limited-run, high-powered machine that could greatly increase in value on the RLT market or provide you with a significant boost in mining power. Therefore, it's definitely worth considering crafting. # 8. Where can I apply my avatar and Room cosmetics? During the course of the game, such as in Season or Progression events, you will have the opportunity to acquire a diverse range of cosmetic items that can be used to customize and enhance your personal room and avatar. These items are more than just mere decorations; they serve as an avenue for you to express your unique personality, creativity, and in-game achievements. With these, everybody can see you are an old-timer here!\ \ All the cosmetic items can be applied in the Store’s dedicated subsections.
{% hint style="warning" %} Please note that these are purely cosmetic items and have no other effect whatsoever. Be especially careful not to confuse these items with miners! {% endhint %} --- [Next Page](/rollercoin/llms-full.txt/1)