# 5. Why can’t I log in to my account?

The most common reason for an unsuccessful login attempt is that the account is not verified. You can find the solution to this issue [<mark style="color:green;">here</mark>](1.-how-to-verify-my-account).

Another reason for login difficulties could be website overload, or previous cookies and cache files preventing the site from loading properly. We kindly advise you to follow these steps:

1. Log out and clear your browser’s cache.
2. Close the browser and reopen it.
3. Make sure cookies are allowed/enabled in your browser settings.
4. Log in and try again.
5. Ensure that browser extensions (such as AdBlock) that may interfere are disabled on RollerCoin, and try again. Alternatively, you can try using another device or browser.
6. Be sure to enter via our only official site: [<mark style="color:green;">https://rollercoin.com</mark>](https://rollercoin.com), as we do not have any supported applications.
7. If the issue persists, we suggest trying a VPN service, as some countries restrict access to certain sites and platforms.

If the there is still a problem, you can contact our support department at [<mark style="color:green;">support@rollercoin.com</mark>](mailto:support@rollercoin.com) with your registration email address, username, date of registration, a description, and screenshots of the issue.
