# 7. I leveled up on progression event, but I didn't receive the reward!

The rewards that players can earn during a Progression Event are somewhat unknown, as the exact number of levels and rewards available are typically not disclosed ahead of time. 

However, players can always see the main prize they will be working towards in the upper right corner of the game screen, along with the prize for the current level. The main prize is usually a unique and highly coveted machine that can only be acquired by participating in the dedicated Progression Event.

If you believe you did not receive the reward, be sure to clear your browser's internet cache and try using Incognito Mode.

If this does not help, please, contact the support team at [<mark style="color:green;">support@rollercoin.com</mark>](mailto:support@rollercoin.com) with your registration email address, username, date of registration, screenshots of the problem, and a detailed description!


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