# 3. Why can't I receive XP for Season Pass?

1. Log out and clear your browser's internet cache.
2. Close the browser and reopen it.
3. Make sure cookies are allowed/enabled in your browser settings.
4. Log in and try again.
5. Ensure that browser extensions (e.g., AdBlock) that may interfere are disabled on RollerCoin and try again.
6. Try using another device and/or browser.

If these steps were not helpful in your case, please contact our support team at [<mark style="color:green;">support@rollercoin.com</mark>](mailto:support@rollercoin.com) so they can assist you further.

Be sure to provide your **registration email address**, **username**, **date of registration** and the **screenshots of the issue**!
